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Support services

Submitted by admin on

Support services

Providing you the right assistance

Asteron Life customer support services

Asteron Support

Temporary wraparound service including counselling and other support services.

To find out more, call us: 0800 737 101.

Asteron Life Connected Care

Expert medical, mental health and wellbeing advice, available for eligible Asteron Life customers.

Read more

Agencies

Financial hardship and capability

Money Talks

The MoneyTalks helpline provides financial mentorship for people struggling with debt or budgeting. moneytalks.co.nz

Good Shepherd: No Interest Loans Scheme

Good Shepherd NZ provides fair and affordable loans for essential goods and services, in partnership with BNZ and with support from the Ministry of Social Development.

goodloans.org.nz

General support and legal advice

Citizens Advice Bureau

Free, confidential, independent information and advice on rights and access to services.

cab.org.nz

Wellbeing

Lifeline

Lifeline provide a safe and confidential service to support the emotional and mental wellbeing of callers.

lifeline.org.nz

Call 0800 543 354 or 0800 LIFELINE / Text HELP (4357)

Age Concern New Zealand

Age Concern New Zealand is a charity dedicated to people over 65, their friends, and whanau and offers expertise and knowledge on available services for older people.

ageconcern.org.nz

Call 0800 652 105

Victim Support

Victim Support helps victims and their families to find strength, hope and safety in the face of grief and trauma.

victimsupport.org.nz

Call 0800 842 846 or 0800 VICTIM

Shine

Shine’s Helpline can support anyone being hurt, abused and/or controlled by someone they have a close relationship with.

2shine.org.nz

Call 0508 744 633

Support

Submitted by admin on

Support when you need it

At Asteron Life, we’re here to support you for life.

In each of our lives, there are times when we need extra support.

For some, difficulties could result from a major milestone like a new home or baby. For others, it may stem from an unpredictable challenge such as financial hardship, natural disaster or the loss of a loved one.

Whatever the reason, if you’re having a hard time then getting the right assistance will make a big difference.

Managing the cost of your insurance

We have options to help you keep your cover in place.

Read More

Additional support

We can refer you to support services who may be able to help.

Read more

Domestic and family violence

We take your personal safety and wellbeing seriously.

Read more
Are you concerned about your safety?

Click on the Shielded Site icon (to the left and in our website footer) to access help and information from the Women's Refuge. The Shielded Site will not appear in your browsing history.

Our approach to supporting customers

Asteron Life is part of Resolution Life Australasia. Doing the right thing for our customers is a key pillar of Resolution Life Australasia’s approach and values.

When things are difficult or when things go wrong is the very time to focus on our customers’ wellbeing and provide our customers with pathways for additional support.

Read about our overarching approach to supporting customers on the Resolution Life Australasia website Next

Claims

Submitted by admin on

Make a claim

We're here to support you through this process

We're here to support you

We understand that this is a challenging time for you and your family. We want you to know that we’re here to support you through every step of your claim.

Making a claim

Making a claim is simple. Just choose a claim type from the menu below to get started.

Life Insurance Claim

Here's how you can submit your claim.

Complete the claim form and send it to us

Download and complete the Life claim form and return it to us by post or email with your supporting documents.

Download Claim Form

      View and include the following supporting documents:
      • A copy of the Death Certificate
      • A copy of the Will (if the insured was the sole owner of the policy)
      • A copy of the Letters of Administration (if the insured was the sole owner of the policy and there is no will)
      • A copy of Probate (if either the Will or Letters of Administration are needed and the sum insured is more than $15,000)

      Once completed, return your claim form and supporting documentation to:

      Email: claims@asteronlife.co.nz

      or

      Freepost Authority Number 795
      Asteron Life Claims Department
      PO Box 894
      Wellington 6140

      Call us

      Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

      Next steps

      • You will receive a notification that we have received your claim within one hour. 
      • We'll notify you on the status of your claim within 5-7 working days
      • You may email us or call on 0800 737 101 to check on the status of your claim

      Related questions

          How do I find out if I can claim?

          To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

            What should I expect from the claims process?

            We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

              How quickly will I get paid out?

              Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

              Things to know

              Before we are able to start your claim, we'll need you to provide (if possible):

              1. The Policy Number

              2. Any claim related documentation

              Cancer Cover Insurance Claim

              Here's how you can submit your claim.

              Complete the claim form and send it to us

              Download and complete the Cancer claim form and return it to us by post or email with your supporting documents.

              Download Claim Form

                  View and include the following supporting documents:
                  • Copies of medical reports and results of investigations performed

                  Once completed, return your claim form and supporting documentation to:

                  Email: claims@asteronlife.co.nz

                  or

                  Freepost Authority Number 795
                  Asteron Life Claims Department
                  PO Box 894
                  Wellington 6140

                  Call us

                  Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                  Next steps

                  • You will receive a notification that we have received your claim within one hour. 
                  • We'll notify you on the status of your claim within 5-7 working days
                  • You may email us or call on 0800 737 101 to check on the status of your claim

                  Related questions

                      How do I find out if I can claim?

                      To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                        What should I expect from the claims process?

                        We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                          How quickly will I get paid out?

                          Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                          Things to know

                          Before we are able to start your claim, we'll need you to provide (if possible):

                          1. The Policy Number

                          2. Any claim related documentation

                          Trauma Recovery Insurance Claim

                          Here's how you can submit your claim.

                          Complete the claim form and send it to us

                          Download and complete the Trauma Recovery claim form and return it to us by post or email with your supporting documents.

                          Download Claim Form

                              View and include the following supporting documents:
                              • Copies of medical reports and results of investigations performed

                              Once completed, return your claim form and supporting documentation to:

                              Email: claims@asteronlife.co.nz

                              or

                              Freepost Authority Number 795
                              Asteron Life Claims Department
                              PO Box 894
                              Wellington 6140

                              Call us

                              Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                              Next steps

                              • You will receive a notification that we have received your claim within one hour. 
                              • We'll notify you on the status of your claim within 5-7 working days
                              • You may email us or call on 0800 737 101 to check on the status of your claim

                              Related questions

                                  How do I find out if I can claim?

                                  To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                    What should I expect from the claims process?

                                    We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                      How quickly will I get paid out?

                                      Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                      Things to know

                                      Before we are able to start your claim, we'll need you to provide (if possible):

                                      1. The Policy Number

                                      2. Any claim related documentation

                                      Terminal Illness Insurance Claim

                                      Here's how you can submit your claim.

                                      Complete the claim form and send it to us

                                      Download and complete the Terminal Illness claim form and return it to us by post or email with your supporting documents.

                                      Download Claim Form

                                          View and include the following supporting documents:
                                          • Copies of medical reports and results of investigations performed

                                          Once completed, return your claim form and supporting documentation to:

                                          Email: claims@asteronlife.co.nz

                                          or

                                          Freepost Authority Number 795
                                          Asteron Life Claims Department
                                          PO Box 894
                                          Wellington 6140

                                          Call us

                                          Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                                          Next steps

                                          • You will receive a notification that we have received your claim within one hour. 
                                          • We'll notify you on the status of your claim within 5-7 working days
                                          • You may email us or call on 0800 737 101 to check on the status of your claim

                                          Related questions

                                              How do I find out if I can claim?

                                              To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                What should I expect from the claims process?

                                                We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                  How quickly will I get paid out?

                                                  Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                  Things to know

                                                  Before we are able to start your claim, we'll need you to provide (if possible):

                                                  1. The Policy Number

                                                  2. Any claim related documentation

                                                  Total and Permanent Disablement Insurance Claim

                                                  Here's how you can submit your claim.

                                                  Complete the claim form and send it to us

                                                  Download and complete the Total and Permanent Disablement claim form and return it to us by post or email with your supporting documents.

                                                  Download Claim Form

                                                      View and include the following supporting documents:
                                                      • Copies of medical reports and results of investigations performed

                                                      Once completed, return your claim form and supporting documentation to:

                                                      Email: claims@asteronlife.co.nz

                                                      or

                                                      Freepost Authority Number 795
                                                      Asteron Life Claims Department
                                                      PO Box 894
                                                      Wellington 6140

                                                      Call us

                                                      Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                                                      Next steps

                                                      • You will receive a notification that we have received your claim within one hour. 
                                                      • We'll notify you on the status of your claim within 5-7 working days
                                                      • You may email us or call on 0800 737 101 to check on the status of your claim

                                                      Related questions

                                                          How do I find out if I can claim?

                                                          To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                            What should I expect from the claims process?

                                                            We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                              How quickly will I get paid out?

                                                              Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                              Things to know

                                                              Before we are able to start your claim, we'll need you to provide (if possible):

                                                              1. The Policy Number

                                                              2. Any claim related documentation

                                                              Kids Cover Claim

                                                              Here's how you can submit your claim.

                                                              Complete the claim form and send it to us

                                                              Download and complete the Kids Claim form and return it to us by post or email with your supporting documents.

                                                              Download Claim Form

                                                                  View and include the following supporting documents:
                                                                  • Copies of medical reports and results of investigations performed

                                                                  Once completed, return your claim form and supporting documentation to:

                                                                  Email: claims@asteronlife.co.nz

                                                                  or

                                                                  Freepost Authority Number 795
                                                                  Asteron Life Claims Department
                                                                  PO Box 894
                                                                  Wellington 6140

                                                                  Call us

                                                                  Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                                                                  Next steps

                                                                  • You will receive a notification that we have received your claim within one hour. 
                                                                  • We'll notify you on the status of your claim within 5-7 working days
                                                                  • You may email us or call on 0800 737 101 to check on the status of your claim

                                                                  Related questions

                                                                      How do I find out if I can claim?

                                                                      To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                                        What should I expect from the claims process?

                                                                        We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                                          How quickly will I get paid out?

                                                                          Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                                          Things to know

                                                                          Before we are able to start your claim, we'll need you to provide (if possible):

                                                                          1. The Policy Number

                                                                          2. Any claim related documentation

                                                                          Accidental Death Insurance Claim

                                                                          Here's how you can submit your claim.

                                                                          Complete the claim form and send it to us

                                                                          Download and complete the Accidental Death Claim form and return it to us by post or email with your supporting documents.

                                                                          Download Claim Form

                                                                              View and include the following supporting documents:
                                                                              • A copy of the death certificate
                                                                              • A copy of Probate (if either the Will or Letters of Administration are needed and the sum insured is more than $15,000)
                                                                              • We may also need the following: 
                                                                                • A copy of the policyholder's Will (if the insured was the sole owner of the policy)
                                                                                • A copy of the Letters of Administration (if the insured was the sole owner of the policy and there is no Will)

                                                                              Once completed, return your claim form and supporting documentation to:

                                                                              Email: claims@asteronlife.co.nz

                                                                              or

                                                                              Freepost Authority Number 795
                                                                              Asteron Life Claims Department
                                                                              PO Box 894
                                                                              Wellington 6140

                                                                              Call us

                                                                              Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                                                                              Next steps

                                                                              • You will receive a notification that we have received your claim within one hour. 
                                                                              • We'll notify you on the status of your claim within 5-7 working days
                                                                              • You may email us or call on 0800 737 101 to check on the status of your claim

                                                                              Related questions

                                                                                  How do I find out if I can claim?

                                                                                  To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                                                    What should I expect from the claims process?

                                                                                    We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                                                      How quickly will I get paid out?

                                                                                      Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                                                      Things to know

                                                                                      Before we are able to start your claim, we'll need you to provide (if possible):

                                                                                      1. The Policy Number

                                                                                      2. Any claim related documentation

                                                                                      Income Protection Insurance Claim

                                                                                      Follow these steps to complete your claim.

                                                                                      1. Get in touch with us

                                                                                      Fill in this form to tell us about your claim and we’ll get back to you within 2 working days. You can also call us on 0800 737 101 (Monday - Friday 8:30am-5pm). It helps to have your policy number handy, but it’s not essential.

                                                                                      2. Complete the claim form

                                                                                      We will send you an Income Protection claim form, which includes sections for you and your treating doctor to complete. The treating doctor’s section provides details of your condition and your medical history.

                                                                                          View and include the following supporting documents:
                                                                                          • Copies of medical reports and results of investigations performed
                                                                                          • Any financial information we request

                                                                                          3. Post or email your documents

                                                                                          Once completed, return your claim form and supporting documentation to this address:

                                                                                          Freepost Authority Number 795
                                                                                          Asteron Life Claims Department
                                                                                          PO Box 894
                                                                                          Wellington 6140

                                                                                          or

                                                                                          Email: claims@asteronlife.co.nz

                                                                                          Next steps

                                                                                          • We'll endeavour to start processing your claim within 24 hours
                                                                                          • We'll notify you on the status of your claim within 10 working days
                                                                                          • You may email us or call on 0800 737 101 to check on the status of your claim

                                                                                          Related questions

                                                                                              How do I find out if I can claim?

                                                                                              To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                                                                What should I expect from the claims process?

                                                                                                We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                                                                  How quickly will I get paid out?

                                                                                                  Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                                                                  Need more help?

                                                                                                  At any stage during your claim process, feel free to call us for help or advice.

                                                                                                  Call 0800 737 101

                                                                                                  Things to know

                                                                                                  Before we are able to start your claim, we'll need you to provide (if possible):

                                                                                                  1. The Policy Number

                                                                                                  2. Any claim related documentation

                                                                                                  Mortgage and Living Insurance Claim

                                                                                                  Follow these steps to complete your claim.

                                                                                                  1. Get in touch with us

                                                                                                  Fill in this form to tell us about your claim and we’ll get back to you within 2 working days. You can also call us on 0800 737 101 (Monday - Friday 8:30am-5pm). It helps to have your policy number handy, but it’s not essential.

                                                                                                  2. Complete the claim form

                                                                                                  We will send you an Income Protection claim form, which includes sections for you and your treating doctor to complete. The treating doctor’s section provides details of your condition and your medical history.

                                                                                                      View and include the following supporting documents:
                                                                                                      • Copies of medical reports and results of investigations performed
                                                                                                      • Any financial information we request

                                                                                                      3. Post or email your documents

                                                                                                      Once completed, return your claim form and supporting documentation to this address:

                                                                                                      Freepost Authority Number 795
                                                                                                      Asteron Life Claims Department
                                                                                                      PO Box 894
                                                                                                      Wellington 6140

                                                                                                      or

                                                                                                      Email: claims@asteronlife.co.nz

                                                                                                      Next steps

                                                                                                      • We'll endeavour to start processing your claim within 24 hours
                                                                                                      • We'll notify you on the status of your claim within 5 working days
                                                                                                      • You may email us or call on 0800 737 101 to check on the status of your claim

                                                                                                      Related questions

                                                                                                          How do I find out if I can claim?

                                                                                                          To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                                                                            What should I expect from the claims process?

                                                                                                            We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                                                                              How quickly will I get paid out?

                                                                                                              Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                                                                              Need more help?

                                                                                                              At any stage during your claim process, feel free to call us for help or advice.

                                                                                                              Call 0800 737 101

                                                                                                              Things to know

                                                                                                              Before we are able to start your claim, we'll need you to provide (if possible):

                                                                                                              1. The Policy Number

                                                                                                              2. Any claim related documentation

                                                                                                              Unsure about the type of claim to make?

                                                                                                              1. Get in touch with us

                                                                                                              Fill in this form to tell us about your claim and we’ll get back to you within 2 working days. You can also call us on 0800 737 101 (Monday - Friday 8:30am-5pm). It helps to have your policy number handy, but it’s not essential.

                                                                                                              2. Complete the claim form

                                                                                                              Once we know what you're claiming for, we'll send you through a claim form you'll need to fill in. There may be some supporting documents you'll need to send through as well. Even if you don't have all the documents, please send as much as you can so we can start assessing the claim.

                                                                                                              3. Post or email your documents

                                                                                                              Once completed, return your claim form and supporting documentation to this address:

                                                                                                              Freepost Authority Number 795
                                                                                                              Asteron Life Claims Department
                                                                                                              PO Box 894
                                                                                                              Wellington 6140

                                                                                                              or

                                                                                                              Email: claims@asteronlife.co.nz

                                                                                                              Next steps

                                                                                                              • We'll endeavour to start processing your claim within 24 hours
                                                                                                              • We'll notify you on the status of your claim within 5 working days
                                                                                                              • You may email us or call on 0800 737 101 to check on the status of your claim

                                                                                                              Related questions

                                                                                                                  How do I find out if I can claim?

                                                                                                                  To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                                                                                    What should I expect from the claims process?

                                                                                                                    We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                                                                                      How quickly will I get paid out?

                                                                                                                      Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                                                                                      Need more help?

                                                                                                                      At any stage during your claim process, feel free to call us for help or advice.

                                                                                                                      Call 0800 737 101

                                                                                                                      Things to know

                                                                                                                      Before we are able to start your claim, we'll need you to provide (if possible):

                                                                                                                      1. The Policy Number

                                                                                                                      2. Any claim related documentation

                                                                                                                      Our Claims Philosophy

                                                                                                                      Claims Highlights

                                                                                                                      Our dedicated claims team understands what’s at stake for each claim. We will do everything we can to make
                                                                                                                      you feel like you matter, because you do.

                                                                                                                      $112M

                                                                                                                      Total paid to customers

                                                                                                                      97%

                                                                                                                      Total claims accepted

                                                                                                                      $53.5M

                                                                                                                      Life claims paid

                                                                                                                      $34.1M

                                                                                                                      Trauma claims paid

                                                                                                                      $24.4M

                                                                                                                      Monthly Income cover paid

                                                                                                                      These highlights are from 01 July 2023 – 31 June 2024.

                                                                                                                      Customers we've helped

                                                                                                                      At Asteron Life we're committed to being there for our customers when it matters most. In this section, you’ll find inspiring
                                                                                                                      stories from individuals and families who have faced life’s toughest moments.

                                                                                                                       

                                                                                                                      Blog

                                                                                                                      Pam's story

                                                                                                                      A typically busy Kiwi mum and business owner, Pam's life changed overnight. Read how life insurance and income protection made a difference.

                                                                                                                       Find out more
                                                                                                                      Blog

                                                                                                                      Cocksy's Story

                                                                                                                      On 6 February 2019, John 'Cocksy' Cocks passed away following a three year battle with terminal cancer. Before he died, he wanted to share his story of how life insurance helped him to make the most of the time he had left.

                                                                                                                       Find out more
                                                                                                                      Blog

                                                                                                                      Simon's story

                                                                                                                      Simon Evans had always insisted that Multiple Sclerosis was never going to define him. With help from his Asteron Life Income Protection insurance, it never has.

                                                                                                                       Find out more

                                                                                                                      Managing the cost of your insurance

                                                                                                                      Submitted by admin on

                                                                                                                      Managing the cost of your insurance

                                                                                                                      Many people experience financial stress at some point in their lives. If you are experiencing financial hardship or finding things difficult at the moment, please get in touch with your adviser or our team to see how we can help. We have outlined some ways to manage the cost of your insurance below.

                                                                                                                      Reducing your premiums 

                                                                                                                      There are a number of ways you can reduce premiums depending on what type of policy you have. Speak to your adviser and ask about options that could be suitable for your policy, such as adjusting wait time or sum insured, or restructuring policies, which can help make your premiums more suited to your budget. 

                                                                                                                      Get temporary relief

                                                                                                                      Your insurance cover may have relief options already built in. Speak to your adviser about what’s available for your policy. Examples include: 

                                                                                                                      • Premium Holiday (for lump sum cover).

                                                                                                                        If your policy meets the eligibility criteria this benefit allows you to stop paying premiums for up to six months if you are unemployed or experiencing financial hardship. Claims are still able to be made during this time, and we won’t ask you to pay the premiums back if you do make a claim.

                                                                                                                      • Premium & Cover Suspension (for disability income covers).

                                                                                                                        If your policy meets the eligibility criteria this benefit allows you to suspend your premiums and cover for up to 12 months if you are experiencing financial hardship or are unemployed or on long-term unpaid leave from work. Cover can be reinstated at any point during the suspension by requesting this in writing. If you are suffering any condition when the cover is reinstated which means you should refer to a healthcare professional, it will not be claimable, either during the suspension period or once cover is reinstated. 

                                                                                                                      Please note that these examples are general summaries only. Refer to your policy for full terms and conditions. 

                                                                                                                      Payments

                                                                                                                      Visit Payment FAQs or contact us to talk through your options

                                                                                                                      Financial hardship and wellbeing support

                                                                                                                      Our support services

                                                                                                                      Ask us about our Asteron Support service, which connects you to community services relevant to your situation. Call us on 0800 737 101. 

                                                                                                                      Access a network of local and global medical and wellbeing experts to answer your questions, give you a second opinion and help get you back on track to health and wellness through Asteron Life Connected Care.

                                                                                                                      Call 0800 737 101

                                                                                                                      Visit Asteron Life Connected Care

                                                                                                                      Find other providers

                                                                                                                      Visit Support services to find a service provider that can help with money related issues.

                                                                                                                      Visit Support services

                                                                                                                      Already a Customer

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                                                                                                                      Already a customer?

                                                                                                                      If you need to change your details, have questions about your policy or want to make a claim then this is a good place to start. Talking to your adviser always helps too.

                                                                                                                      There are many things you can do quickly online, otherwise give us a quick call on 0800 737 101 (Monday - Friday 8:30am-5pm) and we’ll take care of it.

                                                                                                                      Disclaimer: The information provided below is for general information only, it is not financial advice or personalised to your situation. If you would like advice that takes account of your particular situation, please contact your financial adviser. Full details of policy terms and conditions are available from Asteron Life Limited or your financial adviser. Terms, conditions, exclusions and limits apply. If there are differences between the information provided here and the policy document, then the policy document will prevail. Asteron Life Limited and its related companies do not accept any liability in connection with the information provided.

                                                                                                                      Make a claim

                                                                                                                      Start a claim here

                                                                                                                      or call us on 0800 737 101.

                                                                                                                      How do I find out if I can claim? 

                                                                                                                      Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) or talk to your adviser. We're here to help. It's best to get in touch as early as possible so we can maximise the amount of support we can give you. 

                                                                                                                      What to expect when making a claim

                                                                                                                      We know it can be a tough time when you're making a claim. We also know it's not something you do every day. So we promise to do all we can to process your claim accurately, simply and as soon as possible. You'll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                                                                                      Get started with your claim

                                                                                                                      Other claim questions
                                                                                                                          How quickly will I get paid out?

                                                                                                                          Once your claim has been accepted, it typically takes 2 days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                                                                                            What happens if I die?

                                                                                                                            It depends on what has actually happened and what type of policy you have. 

                                                                                                                            Your family or other representatives should get in touch with us to confirm whether a claim is possible. If not, they’d still want to make sure your policies are cancelled and premium payments stopped. If a claim is possible, they can use our claim form, call us on 0800 737 101, email claims@asteronlife.co.nz; or they can talk to your adviser.

                                                                                                                            If you would like a specific person, trust or organisation to be paid the claim amount if you die, you may want to consider adding a nominated beneficiary to your policy.

                                                                                                                              Will my premium go up if I make a claim?

                                                                                                                              No, your premium won't go up, unless your policy has a no-claims discount. If your cover ends when a claim is made, then your premiums stop. If your cover reduces after you claim, then your premiums will usually reduce.

                                                                                                                              Make a payment

                                                                                                                              One-off payments
                                                                                                                              If you need to make a one-off payment, there are a number of ways you can do this.
                                                                                                                                  Pay online

                                                                                                                                  You can make a one-off payment using your credit or debit card for your Asteron Life policy.

                                                                                                                                    Internet banking

                                                                                                                                    We’re set up with most banks as a payee – just pick Asteron Life from the list and fill in the details. Otherwise, our bank account number is: 01-0505-0185311-06. Make sure you include your name and policy number in the reference fields.

                                                                                                                                      Pay with your existing Direct Debit Authority

                                                                                                                                      Call us on 0800 737 101 (8:30am - 5pm, Monday to Friday) to pay with your existing Direct Debit Authority.

                                                                                                                                      Setting up regular payments
                                                                                                                                      Use the links below to setup a regular payment with us.
                                                                                                                                          Automatic Direct Debit payment

                                                                                                                                          The easiest way to pay your regular premiums is by automatic Direct Debit payment. Simply fill in the form, send it through to us, and we’ll setup everything.

                                                                                                                                            Quarterly, half-yearly or annual payment requests

                                                                                                                                            You can choose a payment period that suits you. We can send you a quarterly, half-yearly or annual payment request so you can arrange payment each time. Get in touch to change your payment period.

                                                                                                                                              Change your payment method or frequency

                                                                                                                                              If you want to change your payment method or payment frequency, get in touch and let us know what suits you best.

                                                                                                                                              Other payment questions
                                                                                                                                                  What happens if I miss a payment?

                                                                                                                                                  If you miss a payment, we’ll send you a reminder letter.

                                                                                                                                                  You have a few options to catch up on a payment:

                                                                                                                                                  • Pay online now. You can make a one-off payment using your credit or debit card for your Asteron Life policy.
                                                                                                                                                  • Internet banking. We’re set up with most banks as a payee - just pick Asteron Life from the list and fill in the details. Otherwise, our bank account number is: 01-0505-0007486-00. Make sure you include your name and policy number in the reference fields.
                                                                                                                                                  • Direct Debit. Call us on 0800 737 101 between 8:30am and 5pm, Monday to Friday.

                                                                                                                                                  If you have an insurance policy: as long as everything is up-to-date within two months of the payment being due, you won't have to worry about a thing. If not, your policy may lapse and you'll no longer be covered.

                                                                                                                                                  If you have a unit linked investment or superannuation policy: Your policy will not lapse unless your investment balance is used up. Fees, charges and the cost of any insurance included on the policy are deducted from your investment each month. So if you don’t pay into the policy, the investment amount will reduce each month. We’ll let you know if it’s getting low.

                                                                                                                                                  If you have a whole of life or endowment policy: any missed premiums may become an interest bearing debt against your policy value. We'll send you interest notices every six months so you can keep track of what you owe. To find out if you have a debt on your policy, send us a message, or call us on 0800 737 101.

                                                                                                                                                  If you're experiencing financial difficulty and/or you’d like to look at options to reduce your premiums, please call us on 0800 737 101 or speak to your adviser. We're here to help.

                                                                                                                                                    What happens if my policy lapses?

                                                                                                                                                    If your policy lapses you’ll no longer be covered, so it’s something you'll want to get onto sooner rather than later. If this happens we’ll send you a Lapse Notice. How it affects your policy will depend on how long it's lapsed for:

                                                                                                                                                    • Under 20 working days: get your payments up to date in this time and we'll automatically reinstate your policy.

                                                                                                                                                    • Between 20 working days and 12 months from the Lapse Date: you'll need to apply to have your cover reinstated. Get in touch or phone 0800 737 101 and we’ll confirm what’s needed.

                                                                                                                                                      You won’t be covered for any event or condition that occurred while the policy was lapsed. And if your health has changed, this may affect whether your application to reinstate your cover is accepted, or if the terms and conditions of your cover change.

                                                                                                                                                    • Over 12 months: you'll need to apply for a new policy. You won’t need to pay any missed premiums and you won’t be covered for any event or condition that occurred while the policy was lapsed.

                                                                                                                                                    If you're experiencing financial difficulty and/or you’d like to look at options to reduce your premiums, please call us on 0800 737 101 or speak to your adviser. We're here to help.

                                                                                                                                                      How do I make my premiums suit my budget?

                                                                                                                                                      Asteron Life’s cover has a lot of inbuilt flexibility. If your circumstances change and you find yourself needing to review your premiums to work within your budget, there are a number of ways you can reduce premiums depending on what type of policy you have.

                                                                                                                                                      Inflation Adjustment benefit

                                                                                                                                                      Most of our policies offer you the choice to increase your cover to keep pace with inflation, that way you can relax knowing your cover is keeping pace with the cost of living. You can choose to stop these increases at any time.

                                                                                                                                                      Speak to your adviser and ask about options that could be suitable for your policy, such as adjusting wait time or sum insured, or restructuring policies, which can help make your premiums more suited to your budget.

                                                                                                                                                      If you’re experiencing financial difficulty and you’d like to look at your options, please call us on 0800 737 101 or speak to your adviser. We’re here to help. Read more: Managing the cost of your insurance

                                                                                                                                                      As Supporters for life, we want to support our customers to make informed choices about what’s best for you and your budget.

                                                                                                                                                        How can I pay for my policy if I move overseas?

                                                                                                                                                        You can make a one-off payment using your credit or debit card for your Asteron Life policy on our website. You can also continue to pay by direct debit from a New Zealand bank account or New Zealand Credit Card if you still have one. Alternatively you can call +64 4 495 8700 (8:30am - 5pm, Monday to Friday) to make a Credit Card payment over the phone.

                                                                                                                                                          Can I pay for my Australian Asteron Life policy here?

                                                                                                                                                          No, sorry. Asteron Life Australia has separate systems to us, so we're not able to accept payments on their behalf. Go to asteronlife.com.au to find out more about their payment options.

                                                                                                                                                          Check your policy details

                                                                                                                                                          Request your Certificate of Currency – details the current cover and premiums on your policy

                                                                                                                                                          Request your Policy Document – details how your policy works

                                                                                                                                                              Can I increase my cover?

                                                                                                                                                              Chat to your adviser and they can give you a quote and arrange an application to increase your cover.

                                                                                                                                                              With our Smartlife and Personal Insurance policies you can increase some cover at certain stages of your life without any medical questions, such as buying a house, getting a pay rise, getting married or having a baby.

                                                                                                                                                              To see if this applies to you, speak to your adviser, send us a message or give us a call on 0800 737 101.

                                                                                                                                                              Premiums information
                                                                                                                                                                  Will my premiums increase over time?

                                                                                                                                                                  Yes, in many cases your premiums can go up over time. This is mainly because of your age, but other factors play a part too, such as inflation. Find out more about why premiums have gone up.

                                                                                                                                                                  If you select level premiums, premiums are locked in until you reach the end of your specified level term and won't increase due to your age. Level premiums can save you thousands of dollars over the life of your cover.

                                                                                                                                                                  Talk to your adviser about which premium structure might work best for you.

                                                                                                                                                                    How can I reduce my premium?

                                                                                                                                                                    There are a number of ways you can reduce your premium. The options depend on what type of policy you have, so have chat to your adviser, send us a message or call us on 0800 737 101 and we can confirm what options are available.

                                                                                                                                                                      How are premiums calculated?

                                                                                                                                                                      To calculate your premium we look at your age, gender and smoking status. For some cover we might also consider your medical history, income, occupation and lifestyle choices.

                                                                                                                                                                      This gives us an overall picture of what the risks are for you and, along with what type of cover you have, will determine your premium.

                                                                                                                                                                      Our aim is to make sure your premium is fair. One size doesn't fit all.

                                                                                                                                                                        What are Level or Stepped premiums?

                                                                                                                                                                        A level premium policy can save you thousands of dollars over the life of your policy.

                                                                                                                                                                        Level premiums are locked until you reach the end of your specified level term and won’t increase due to your age. Level premiums automatically take your increasing age into account and balance your premiums out over the life of a policy.

                                                                                                                                                                        Level premiums will only increase if you choose a policy option to protect your cover against inflation or if we need to adjust your premium due to changes in tax or market conditions.

                                                                                                                                                                        The alternative is stepped premium which starts lower but will increase significantly over time. The advantages of level premium include saving you money over the long term and making budgeting easier.

                                                                                                                                                                        Talk to your adviser about which premium structure might work best for you.

                                                                                                                                                                        You could talk to your friends and family for a recommendation, do some research online or we can look after the first step for you. We have years of experience working with professional advisers, so we can easily make an introduction.

                                                                                                                                                                          Why have my premiums gone up?

                                                                                                                                                                          Your premiums can increase for three main reasons: 

                                                                                                                                                                          1. Age of the insured person – if you have a stepped premium, this will increase each year (or sometimes every 3 or 5 years depending on the policy you have). If you have level premium your premiums are locked until you reach the end of your specified level term and won’t increase due to your age.
                                                                                                                                                                          2. Inflation adjustment – you can select to have your cover automatically increase each year to protect you against inflation. As your cover goes up, so does your premium. You can stop these increases at any time.
                                                                                                                                                                          3. Market conditions – occasionally premiums increase because of changes in tax or market conditions. We try and keep these to a minimum. You can learn more about how premiums work here.

                                                                                                                                                                          If you find your premiums are no longer affordable, there may be ways to re-structure your policy to work within your budget.

                                                                                                                                                                          To make any changes to your level of cover or premium structure, chat to your adviser, send us a message or call us on 0800 737 101.

                                                                                                                                                                            What is CPI/inflation adjustment?

                                                                                                                                                                            Over time things like groceries or filling up the car can cost more due to inflation. Most of our policies you can choose to increase your cover by a small amount to keep pace with inflation changes. That way you can relax knowing you have the cover you expect. As your amount of cover changes your premium will also change. You can stop these increases at any time.

                                                                                                                                                                              Why do I need life cover if I already have Kiwi Saver?

                                                                                                                                                                              Kiwisaver is a retirement savings scheme, not life insurance. If you die, what’s in your Kiwisaver is usually paid out to your estate, but it may not be enough to cover all of your family’s needs at the time. 

                                                                                                                                                                              A chat with a financial adviser is a great way to work out how much life cover you need to best protect your family's future.

                                                                                                                                                                              Other policy questions
                                                                                                                                                                                  Who can make enquiries about my policy?

                                                                                                                                                                                  For privacy reasons only the policy owner or one of their authorised representatives can get access to information about the policy or make changes to that information. Of course, the insured person (if different to the owner) can request information held about them on the policy. The person paying for the policy can request access to payment details on the policy, but neither the insured nor the payer can make any changes.

                                                                                                                                                                                    Information for smokers

                                                                                                                                                                                    I've started smoking, how does this affect my policy? 

                                                                                                                                                                                    Normally, this doesn't change your current policy unless you decide to increase your level of cover. The new portion of premium will be at the higher rate for smokers.

                                                                                                                                                                                    You can talk this through with your adviser. If you want support to stop smoking try Quitline.

                                                                                                                                                                                    I've stopped smoking, how does this affect my policy?

                                                                                                                                                                                    Congratulations! That’s great news.

                                                                                                                                                                                    Once you’ve been smoke-free for 12 months, you can apply to be considered as a non-smoker and have your premiums reduced. Just complete the Smoking Update form and send it to us when you’re ready.

                                                                                                                                                                                      I've changed jobs, will this affect my policy?

                                                                                                                                                                                      Generally everything stays the same. It may depend on the type of policy you have and how different your new job is. Have a chat with us or your adviser and we can tell you if a change is needed to make sure you stay protected.

                                                                                                                                                                                        My cover is expiring, what should I do?

                                                                                                                                                                                        If your current cover is coming to an end and you want to discuss how you can continue to protect your family and your assets, give us a call on 0800 737 101, send us a message or chat to your adviser to see what options are available to you.

                                                                                                                                                                                          What is a Special Events increase?

                                                                                                                                                                                          With our Smartlife and Personal Insurance policies you may be able to increase some cover at certain stages of your life—such as buying a house, getting a pay rise, getting married or having a baby—without any further medical questions.

                                                                                                                                                                                          This a Special Events increase. To check if you have this option, just get in touch or talk to your adviser.

                                                                                                                                                                                            Can I take a policy out on someone else?

                                                                                                                                                                                            Yes, you can own a policy to insure another person. That person will need to complete an application form to be assessed for cover. 

                                                                                                                                                                                            Talk to your adviser and they can help you find out exactly what cover you can have.

                                                                                                                                                                                              What is Asteron Life Connected Care?

                                                                                                                                                                                              Asteron Life Connected Care services are provided by Teladoc Health. Asteron Life Connected Care provides virtual health care services, connecting users with leading medical and wellbeing specialists, providing guidance and support around any health condition. 

                                                                                                                                                                                              Asteron Life Connected Care is included at no extra cost with eligible Asteron Life policies. Eligible policies include; Business Insurance or SmartBusiness disability income covers; Business Disability Cover, Farmers Disability Cover or Business Expenses Cover. Personal Insurance disability income covers; Income Protection Cover, Mortgage and Living Cover and Workability Cover. This also includes disability income covers previously sold under SmartLife products. Trauma Cover or Cancer Cover across our Personal Insurance, Business Insurance or SmartLife products, Employee Insurance – Income Protection Cover and specific legacy products, check with your Adviser if you qualify or contact Asteron Life on 0800 737 101 to find out.

                                                                                                                                                                                              Make changes to your policy

                                                                                                                                                                                              Increasing your cover
                                                                                                                                                                                              If you'd like to increase your cover, chat to your adviser. They can give you a quote and arrange an application.
                                                                                                                                                                                                  Increasing your Smartlife or Personal Insurance policy cover

                                                                                                                                                                                                  Chat to your adviser and they can give you a quote and arrange an application to increase your cover.

                                                                                                                                                                                                  With our Smartlife and Personal Insurance policies you can increase some cover at certain stages of your life without any medical questions, such as buying a house, getting a pay rise, getting married or having a baby.

                                                                                                                                                                                                  To see if this applies to you, speak to your adviser, send us a message or give us a call on 0800 737 101.

                                                                                                                                                                                                  Adding new types of cover
                                                                                                                                                                                                  Your adviser can help you decide which cover and how much of it you'll need. They'll also arrange your application.

                                                                                                                                                                                                  Find an adviser in your area

                                                                                                                                                                                                  Learn more about our cover

                                                                                                                                                                                                  Other policy change questions
                                                                                                                                                                                                      How can I reduce my premium or level of cover?

                                                                                                                                                                                                      The amount of cover you need to protect your family and assets can change over time. It's a good idea to talk to your adviser about any lifestyle or financial changes so that you know you’ve considered all the options.

                                                                                                                                                                                                      If you find your premiums are no longer affordable, there may be ways to re-structure your policy to work within your budget. 

                                                                                                                                                                                                      Your adviser will be able to discuss options, or you can get in touch with us by sending us a message or calling us on 0800 737 101.

                                                                                                                                                                                                        How do I change the beneficiary of my policy?

                                                                                                                                                                                                        Just complete the nominated beneficiary form and return it to us.

                                                                                                                                                                                                        If you don’t have a printer, get in touch and we’ll post you a copy.

                                                                                                                                                                                                          What is the difference between a policy owner and a nominated beneficiary?

                                                                                                                                                                                                          A policy owner is the person who has applied for and owns the policy. This doesn't have to be one person, a policy can be individually or jointly owned. However, if a policy is jointly owned, all owners must authorise and sign for any changes to the policy.

                                                                                                                                                                                                          A nominated beneficiary is a person, trust or organisation chosen by the policy owner/s to receive the claim amount when a life insurance claim is made. Claims will be paid to a nominated beneficiary even if there is a joint owner on the policy. The nominated beneficiary has no rights to enquire about or change the policy and doesn't need to be aware that the policy exists.

                                                                                                                                                                                                          If there is no nominated beneficiary on a policy, the claim amount will be paid to the policy owner or their estate. If a policy is jointly owned and one owner dies, the surviving owner will be paid the claim amount.

                                                                                                                                                                                                          To nominate a beneficiary on your policy complete a Nominated Beneficiary Form.

                                                                                                                                                                                                          If you are still unclear get in touch, call us on 0800 737 101, or talk to your adviser.

                                                                                                                                                                                                            What if I forgot to include something on my application form?

                                                                                                                                                                                                            If you’ve missed anything it could affect your ability to claim on your policy, so it's best to sort it now.

                                                                                                                                                                                                            Get in touch to let us know the missing details and we can confirm whether your cover or premium needs to change. You can also talk to your adviser about how this may affect your policy.

                                                                                                                                                                                                              How do I cancel?

                                                                                                                                                                                                              Cancelling your cover is a big decision, so before you decide to give up your cover or move to a new insurer, talk it over with your adviser. Refer to our question What are the risks of cancelling or moving?

                                                                                                                                                                                                              Once you've talked it through, your adviser can help you sort out your policy, or you can contact us on 0800 737 101.

                                                                                                                                                                                                                Do I get a refund if I cancel?

                                                                                                                                                                                                                If you pay your insurance premiums annually, half yearly, or quarterly, we’ll refund the remaining portion of the premium if you cancel. 

                                                                                                                                                                                                                If you have an investment policy that has a withdrawal or cash value, you’ll have the investment balance paid out to you.

                                                                                                                                                                                                                  What are the risks of moving or cancelling?

                                                                                                                                                                                                                  If you’re thinking of moving to another insurer, your adviser will be able to talk you through what the differences in cover will be and what this might mean for you. If your health has changed since you first took out your current policy, you may have certain health conditions excluded from any new cover, or extra premiums charged to include those health conditions. So, make sure you’re clear on what you’ll get with any new cover before you cancel your current cover.

                                                                                                                                                                                                                    Why should I stay with Asteron Life?

                                                                                                                                                                                                                    Asteron Life has been named 2021 Life Insurance Company of the Year Winner at the New Zealand Insurance Awards. Check out our video about Asteron Life here.

                                                                                                                                                                                                                    We make our policies flexible enough to change as your needs change. So if you'd like to update your policy it’s important to talk to your adviser, send us a message, or give us a call on 0800 737 101.

                                                                                                                                                                                                                    Update your details

                                                                                                                                                                                                                    Life rarely stands still, so it's important to keep your details up to date. The more information you can give us, the better.
                                                                                                                                                                                                                    Change the name on your policy
                                                                                                                                                                                                                    It's easy to update your name online, simply fill in the change my name form and hit 'send'.

                                                                                                                                                                                                                      Change your name on your policy

                                                                                                                                                                                                                      Change your contact details
                                                                                                                                                                                                                      It's easy to update your contact details online, simply fill in the change my details form and hit 'send'.

                                                                                                                                                                                                                        Change contact details

                                                                                                                                                                                                                        Update your payment details

                                                                                                                                                                                                                          If you’ve changed your bank account or credit card that you pay your premiums from, you can let us know the new details by filling out a Direct Debit/Credit Card form. Send the completed form to us, or if you' d prefer, call us on 0800 737 101 and we'll get that sorted for you. 

                                                                                                                                                                                                                          Download form

                                                                                                                                                                                                                          Additional information
                                                                                                                                                                                                                              I'm moving overseas, can I keep my policy?

                                                                                                                                                                                                                              Yes, in most cases your cover will continue while you live overseas. Get in touch and let us know where you’re going and we can confirm whether your cover will continue. 

                                                                                                                                                                                                                              You’ll need to keep paying your premiums out of a New Zealand bank account or from a New Zealand credit card. Alternatively we can send you a quarterly, half-yearly or annual payment request so you can arrange payment each time. You can call us on +64 4 495 8700 and pay using your non-New Zealand credit card.

                                                                                                                                                                                                                                Can you email me rather than sending me paper documents?

                                                                                                                                                                                                                                We can email you most information. New policy documentation, annual statements and payment notices we'll still need to post.

                                                                                                                                                                                                                                If you need a copy of a recent letter, just let us know and we’ll email you one.

                                                                                                                                                                                                                                Your adviser

                                                                                                                                                                                                                                Lost touch with your adviser?

                                                                                                                                                                                                                                Send us a message or call 0800 737 101 and we can see if we can put you back in touch with them.

                                                                                                                                                                                                                                You can also request a Certificate of Currency which will show your policy details and your adviser's contact details.

                                                                                                                                                                                                                                Additional information
                                                                                                                                                                                                                                    I have a new adviser, but I want to keep my Asteron Life policy. How can I do this?

                                                                                                                                                                                                                                    Of course you can keep your Asteron Life policy. With your permission we can send your new adviser information about your policy.

                                                                                                                                                                                                                                    If they recommend that you change policies, they should tell you clearly what the differences between the two policies are so you are able to compare the advantages and disadvantages of changing policies. Your adviser will help you make an informed decision.

                                                                                                                                                                                                                                    If you have any questions, just get in touch or call 0800 737 101.

                                                                                                                                                                                                                                      How can I change advisers?

                                                                                                                                                                                                                                      If you’re unhappy with the service from your current adviser, we encourage you to talk to them to try and resolve your concerns.

                                                                                                                                                                                                                                      If you do decide to change your adviser simply send us a note signed by the policy owner/s and we’ll change the adviser listed on your policy.

                                                                                                                                                                                                                                      Your investments

                                                                                                                                                                                                                                      Find out about your investment product profile

                                                                                                                                                                                                                                          Check unit prices of your investment product

                                                                                                                                                                                                                                          You can check the unit prices of your investment product. You’ll need either the name of your plan, the fund you’re invested in, or your plan number. If you have any questions please speak to your adviser, send us a message, or call us on 0800 737 101.

                                                                                                                                                                                                                                            Making a withdrawal from your investment policy/plan

                                                                                                                                                                                                                                            Unless you have a locked in superannuation plan, you can typically make a partial or full withdrawal from your investment. You can make a partial withdrawal over the phone if you have an existing bank account set up with us. Just call us on 0800 737 101 and we’ll arrange it. If you would like to make a full withdrawal, or if you don’t have a bank account set up with us, you’ll need to complete and return a withdrawal form.

                                                                                                                                                                                                                                            If you don't have a printer, we can send that form to you, just send us a message, or call us on 0800 737 101.

                                                                                                                                                                                                                                              Transfer your fund to a different investment product

                                                                                                                                                                                                                                              Because our investment products are closed to lump sum deposits you will not be able to transfer funds to another Asteron Life policy. However, if your funds are not in a locked-in superannuation plan, you may be able to withdraw the balance and move it to another investment provider. This will depend on the terms and conditions of your investment product, so speak to your adviser, send us a message, or give us a call on 0800 737 101 to check what options are available.

                                                                                                                                                                                                                                              Other investment questions
                                                                                                                                                                                                                                                  Can I buy an investment product from Asteron Life?

                                                                                                                                                                                                                                                  Sorry, we’re no longer offering opportunities to new investors. If you’re an existing investment customer however, you might be able to choose to switch your investment and/or your future regular contributions into a different fund within your plan. Click here to request a switch/reallocation form.

                                                                                                                                                                                                                                                    How do I check the value of my existing investment products?

                                                                                                                                                                                                                                                    If you already have your unit balance (from your latest unit statement), you can check the unit prices of your investment and calculate your fund balances. You’ll need either the name of your plan, the fund you’re invested in, or your plan number. If you want to know your unit balance or just want a fund balance, get in touch with us or call 0800 737 101.

                                                                                                                                                                                                                                                    Ways to contact

                                                                                                                                                                                                                                                    EMAIL: Make an enquiry

                                                                                                                                                                                                                                                    PHONE:

                                                                                                                                                                                                                                                    0800 737 101 or +64 4 495 8700 (8:30am - 5pm Monday to Friday)

                                                                                                                                                                                                                                                    POST:

                                                                                                                                                                                                                                                    Asteron Life, PO Box 894, Wellington, New Zealand 6140

                                                                                                                                                                                                                                                    Contact us

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                                                                                                                                                                                                                                                    Contact us

                                                                                                                                                                                                                                                    We are more than happy to help. 

                                                                                                                                                                                                                                                    There are many ways to get in touch with us.

                                                                                                                                                                                                                                                    You can ask a question by filling out the make an enquiry form or call us on 0800 737 101 or +64 4 495 8700 (8:30am - 5pm, Monday to Friday).

                                                                                                                                                                                                                                                    Our teams are currently working from home to ensure we can respond to our customers. You may experience a delay of up to 10 seconds as your call is connecting but please hold to enable us to answer your enquiry.

                                                                                                                                                                                                                                                    Do you need extra help or support?

                                                                                                                                                                                                                                                    We know there are times when everyone needs a hand – whether you are experiencing financial stress or facing a difficult time.

                                                                                                                                                                                                                                                    Find out how we can help

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                                                                                                                                                                                                                                                    Contact us

                                                                                                                                                                                                                                                    Submitted by admin on

                                                                                                                                                                                                                                                    Contact us

                                                                                                                                                                                                                                                    If you’re new to Asteron Life, and want to provide your customers with our life insurance products, simply fill out the form below and we will get back to you as quickly as we can.

                                                                                                                                                                                                                                                    Once on board, we will set you up with the relevant logins and access to all our tools and resources.

                                                                                                                                                                                                                                                    You may also want to check out our FAQ's page to answer some of your questions.

                                                                                                                                                                                                                                                    For existing Asteron Life advisers, here are a few useful contact details for you:

                                                                                                                                                                                                                                                    New Business

                                                                                                                                                                                                                                                    New applications, returned requirements
                                                                                                                                                                                                                                                    and application updates

                                                                                                                                                                                                                                                    0800 808 106

                                                                                                                                                                                                                                                    NewBusiness@asteronlife.co.nz

                                                                                                                                                                                                                                                    Existing Business

                                                                                                                                                                                                                                                    General enquiries

                                                                                                                                                                                                                                                    0800 808 106

                                                                                                                                                                                                                                                    ContactUs@asteronlife.co.nz

                                                                                                                                                                                                                                                    Quotes on all existing clients

                                                                                                                                                                                                                                                    Increases & stepped to level

                                                                                                                                                                                                                                                    0800 808 106 

                                                                                                                                                                                                                                                    NewBusinessQuotes@asteronlife.co.nz

                                                                                                                                                                                                                                                    Decreases

                                                                                                                                                                                                                                                    0800 808 106 

                                                                                                                                                                                                                                                    PolicyCalculations@asteronlife.co.nz

                                                                                                                                                                                                                                                    For technical queries on our digital tools

                                                                                                                                                                                                                                                    AsteronConnect, BEN and Document Library

                                                                                                                                                                                                                                                    0800 808 106 

                                                                                                                                                                                                                                                    Distribution@asteronlife.co.nz

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