Mortgage and Living Insurance Claim
Follow these steps to complete your claim.
1. Get in touch with us
Fill in this form to tell us about your claim and we’ll get back to you within 2 working days. You can also call us on 0800 737 101 (Monday - Friday 8:30am-5pm). It helps to have your policy number handy, but it’s not essential.
2. Complete the claim form
We will send you an Income Protection claim form, which includes sections for you and your treating doctor to complete. The treating doctor’s section provides details of your condition and your medical history.
- Copies of medical reports and results of investigations performed
- Any financial information we request
3. Post or email your documents
Once completed, return your claim form and supporting documentation to this address:
Freepost Authority Number 795
Asteron Life Claims Department
PO Box 894
Wellington 6140
or
Email: claims@asteronlife.co.nz
Next steps
- We'll endeavour to start processing your claim within 24 hours
- We'll notify you on the status of your claim within 5 working days
- You may email us or call on 0800 737 101 to check on the status of your claim
Related questions
To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.
We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.
Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.