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Make a claim

We're here to support you through this process

We're here to support you

We understand that this is a challenging time for you and your family. We want you to know that we’re here to support you through every step of your claim.

Making a claim

Making a claim is simple. Just choose a claim type from the menu below to get started.

Life Insurance Claim

Here's how you can submit your claim.

Complete the claim form and send it to us

Download and complete the Life claim form and return it to us by post or email with your supporting documents.

Download Claim Form

      View and include the following supporting documents:
      • A copy of the Death Certificate
      • A copy of the Will (if the insured was the sole owner of the policy)
      • A copy of the Letters of Administration (if the insured was the sole owner of the policy and there is no will)
      • A copy of Probate (if either the Will or Letters of Administration are needed and the sum insured is more than $15,000)

      Once completed, return your claim form and supporting documentation to:

      Email: claims@asteronlife.co.nz

      or

      Freepost Authority Number 795
      Asteron Life Claims Department
      PO Box 894
      Wellington 6140

      Call us

      Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

      Next steps

      • You will receive a notification that we have received your claim within one hour. 
      • We'll notify you on the status of your claim within 5-7 working days
      • You may email us or call on 0800 737 101 to check on the status of your claim

      Related questions

          How do I find out if I can claim?

          To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

            What should I expect from the claims process?

            We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

              How quickly will I get paid out?

              Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

              Things to know

              Before we are able to start your claim, we'll need you to provide (if possible):

              1. The Policy Number

              2. Any claim related documentation

              Cancer Cover Insurance Claim

              Here's how you can submit your claim.

              Complete the claim form and send it to us

              Download and complete the Cancer claim form and return it to us by post or email with your supporting documents.

              Download Claim Form

                  View and include the following supporting documents:
                  • Copies of medical reports and results of investigations performed

                  Once completed, return your claim form and supporting documentation to:

                  Email: claims@asteronlife.co.nz

                  or

                  Freepost Authority Number 795
                  Asteron Life Claims Department
                  PO Box 894
                  Wellington 6140

                  Call us

                  Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                  Next steps

                  • You will receive a notification that we have received your claim within one hour. 
                  • We'll notify you on the status of your claim within 5-7 working days
                  • You may email us or call on 0800 737 101 to check on the status of your claim

                  Related questions

                      How do I find out if I can claim?

                      To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                        What should I expect from the claims process?

                        We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                          How quickly will I get paid out?

                          Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                          Things to know

                          Before we are able to start your claim, we'll need you to provide (if possible):

                          1. The Policy Number

                          2. Any claim related documentation

                          Trauma Recovery Insurance Claim

                          Here's how you can submit your claim.

                          Complete the claim form and send it to us

                          Download and complete the Trauma Recovery claim form and return it to us by post or email with your supporting documents.

                          Download Claim Form

                              View and include the following supporting documents:
                              • Copies of medical reports and results of investigations performed

                              Once completed, return your claim form and supporting documentation to:

                              Email: claims@asteronlife.co.nz

                              or

                              Freepost Authority Number 795
                              Asteron Life Claims Department
                              PO Box 894
                              Wellington 6140

                              Call us

                              Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                              Next steps

                              • You will receive a notification that we have received your claim within one hour. 
                              • We'll notify you on the status of your claim within 5-7 working days
                              • You may email us or call on 0800 737 101 to check on the status of your claim

                              Related questions

                                  How do I find out if I can claim?

                                  To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                    What should I expect from the claims process?

                                    We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                      How quickly will I get paid out?

                                      Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                      Things to know

                                      Before we are able to start your claim, we'll need you to provide (if possible):

                                      1. The Policy Number

                                      2. Any claim related documentation

                                      Terminal Illness Insurance Claim

                                      Here's how you can submit your claim.

                                      Complete the claim form and send it to us

                                      Download and complete the Terminal Illness claim form and return it to us by post or email with your supporting documents.

                                      Download Claim Form

                                          View and include the following supporting documents:
                                          • Copies of medical reports and results of investigations performed

                                          Once completed, return your claim form and supporting documentation to:

                                          Email: claims@asteronlife.co.nz

                                          or

                                          Freepost Authority Number 795
                                          Asteron Life Claims Department
                                          PO Box 894
                                          Wellington 6140

                                          Call us

                                          Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                                          Next steps

                                          • You will receive a notification that we have received your claim within one hour. 
                                          • We'll notify you on the status of your claim within 5-7 working days
                                          • You may email us or call on 0800 737 101 to check on the status of your claim

                                          Related questions

                                              How do I find out if I can claim?

                                              To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                What should I expect from the claims process?

                                                We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                  How quickly will I get paid out?

                                                  Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                  Things to know

                                                  Before we are able to start your claim, we'll need you to provide (if possible):

                                                  1. The Policy Number

                                                  2. Any claim related documentation

                                                  Total and Permanent Disablement Insurance Claim

                                                  Here's how you can submit your claim.

                                                  Complete the claim form and send it to us

                                                  Download and complete the Total and Permanent Disablement claim form and return it to us by post or email with your supporting documents.

                                                  Download Claim Form

                                                      View and include the following supporting documents:
                                                      • Copies of medical reports and results of investigations performed

                                                      Once completed, return your claim form and supporting documentation to:

                                                      Email: claims@asteronlife.co.nz

                                                      or

                                                      Freepost Authority Number 795
                                                      Asteron Life Claims Department
                                                      PO Box 894
                                                      Wellington 6140

                                                      Call us

                                                      Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                                                      Next steps

                                                      • You will receive a notification that we have received your claim within one hour. 
                                                      • We'll notify you on the status of your claim within 5-7 working days
                                                      • You may email us or call on 0800 737 101 to check on the status of your claim

                                                      Related questions

                                                          How do I find out if I can claim?

                                                          To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                            What should I expect from the claims process?

                                                            We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                              How quickly will I get paid out?

                                                              Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                              Things to know

                                                              Before we are able to start your claim, we'll need you to provide (if possible):

                                                              1. The Policy Number

                                                              2. Any claim related documentation

                                                              Kids Cover Claim

                                                              Here's how you can submit your claim.

                                                              Complete the claim form and send it to us

                                                              Download and complete the Kids Claim form and return it to us by post or email with your supporting documents.

                                                              Download Claim Form

                                                                  View and include the following supporting documents:
                                                                  • Copies of medical reports and results of investigations performed

                                                                  Once completed, return your claim form and supporting documentation to:

                                                                  Email: claims@asteronlife.co.nz

                                                                  or

                                                                  Freepost Authority Number 795
                                                                  Asteron Life Claims Department
                                                                  PO Box 894
                                                                  Wellington 6140

                                                                  Call us

                                                                  Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                                                                  Next steps

                                                                  • You will receive a notification that we have received your claim within one hour. 
                                                                  • We'll notify you on the status of your claim within 5-7 working days
                                                                  • You may email us or call on 0800 737 101 to check on the status of your claim

                                                                  Related questions

                                                                      How do I find out if I can claim?

                                                                      To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                                        What should I expect from the claims process?

                                                                        We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                                          How quickly will I get paid out?

                                                                          Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                                          Things to know

                                                                          Before we are able to start your claim, we'll need you to provide (if possible):

                                                                          1. The Policy Number

                                                                          2. Any claim related documentation

                                                                          Accidental Death Insurance Claim

                                                                          Here's how you can submit your claim.

                                                                          Complete the claim form and send it to us

                                                                          Download and complete the Accidental Death Claim form and return it to us by post or email with your supporting documents.

                                                                          Download Claim Form

                                                                              View and include the following supporting documents:
                                                                              • A copy of the death certificate
                                                                              • A copy of Probate (if either the Will or Letters of Administration are needed and the sum insured is more than $15,000)
                                                                              • We may also need the following: 
                                                                                • A copy of the policyholder's Will (if the insured was the sole owner of the policy)
                                                                                • A copy of the Letters of Administration (if the insured was the sole owner of the policy and there is no Will)

                                                                              Once completed, return your claim form and supporting documentation to:

                                                                              Email: claims@asteronlife.co.nz

                                                                              or

                                                                              Freepost Authority Number 795
                                                                              Asteron Life Claims Department
                                                                              PO Box 894
                                                                              Wellington 6140

                                                                              Call us

                                                                              Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.

                                                                              Next steps

                                                                              • You will receive a notification that we have received your claim within one hour. 
                                                                              • We'll notify you on the status of your claim within 5-7 working days
                                                                              • You may email us or call on 0800 737 101 to check on the status of your claim

                                                                              Related questions

                                                                                  How do I find out if I can claim?

                                                                                  To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                                                    What should I expect from the claims process?

                                                                                    We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                                                      How quickly will I get paid out?

                                                                                      Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                                                      Things to know

                                                                                      Before we are able to start your claim, we'll need you to provide (if possible):

                                                                                      1. The Policy Number

                                                                                      2. Any claim related documentation

                                                                                      Income Protection Insurance Claim

                                                                                      Follow these steps to complete your claim.

                                                                                      1. Get in touch with us

                                                                                      Fill in this form to tell us about your claim and we’ll get back to you within 2 working days. You can also call us on 0800 737 101 (Monday - Friday 8:30am-5pm). It helps to have your policy number handy, but it’s not essential.

                                                                                      2. Complete the claim form

                                                                                      We will send you an Income Protection claim form, which includes sections for you and your treating doctor to complete. The treating doctor’s section provides details of your condition and your medical history.

                                                                                          View and include the following supporting documents:
                                                                                          • Copies of medical reports and results of investigations performed
                                                                                          • Any financial information we request

                                                                                          3. Post or email your documents

                                                                                          Once completed, return your claim form and supporting documentation to this address:

                                                                                          Freepost Authority Number 795
                                                                                          Asteron Life Claims Department
                                                                                          PO Box 894
                                                                                          Wellington 6140

                                                                                          or

                                                                                          Email: claims@asteronlife.co.nz

                                                                                          Next steps

                                                                                          • We'll endeavour to start processing your claim within 24 hours
                                                                                          • We'll notify you on the status of your claim within 10 working days
                                                                                          • You may email us or call on 0800 737 101 to check on the status of your claim

                                                                                          Related questions

                                                                                              How do I find out if I can claim?

                                                                                              To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                                                                What should I expect from the claims process?

                                                                                                We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                                                                  How quickly will I get paid out?

                                                                                                  Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                                                                  Need more help?

                                                                                                  At any stage during your claim process, feel free to call us for help or advice.

                                                                                                  Call 0800 737 101

                                                                                                  Things to know

                                                                                                  Before we are able to start your claim, we'll need you to provide (if possible):

                                                                                                  1. The Policy Number

                                                                                                  2. Any claim related documentation

                                                                                                  Mortgage and Living Insurance Claim

                                                                                                  Follow these steps to complete your claim.

                                                                                                  1. Get in touch with us

                                                                                                  Fill in this form to tell us about your claim and we’ll get back to you within 2 working days. You can also call us on 0800 737 101 (Monday - Friday 8:30am-5pm). It helps to have your policy number handy, but it’s not essential.

                                                                                                  2. Complete the claim form

                                                                                                  We will send you an Income Protection claim form, which includes sections for you and your treating doctor to complete. The treating doctor’s section provides details of your condition and your medical history.

                                                                                                      View and include the following supporting documents:
                                                                                                      • Copies of medical reports and results of investigations performed
                                                                                                      • Any financial information we request

                                                                                                      3. Post or email your documents

                                                                                                      Once completed, return your claim form and supporting documentation to this address:

                                                                                                      Freepost Authority Number 795
                                                                                                      Asteron Life Claims Department
                                                                                                      PO Box 894
                                                                                                      Wellington 6140

                                                                                                      or

                                                                                                      Email: claims@asteronlife.co.nz

                                                                                                      Next steps

                                                                                                      • We'll endeavour to start processing your claim within 24 hours
                                                                                                      • We'll notify you on the status of your claim within 5 working days
                                                                                                      • You may email us or call on 0800 737 101 to check on the status of your claim

                                                                                                      Related questions

                                                                                                          How do I find out if I can claim?

                                                                                                          To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                                                                            What should I expect from the claims process?

                                                                                                            We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                                                                              How quickly will I get paid out?

                                                                                                              Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                                                                              Need more help?

                                                                                                              At any stage during your claim process, feel free to call us for help or advice.

                                                                                                              Call 0800 737 101

                                                                                                              Things to know

                                                                                                              Before we are able to start your claim, we'll need you to provide (if possible):

                                                                                                              1. The Policy Number

                                                                                                              2. Any claim related documentation

                                                                                                              Unsure about the type of claim to make?

                                                                                                              1. Get in touch with us

                                                                                                              Fill in this form to tell us about your claim and we’ll get back to you within 2 working days. You can also call us on 0800 737 101 (Monday - Friday 8:30am-5pm). It helps to have your policy number handy, but it’s not essential.

                                                                                                              2. Complete the claim form

                                                                                                              Once we know what you're claiming for, we'll send you through a claim form you'll need to fill in. There may be some supporting documents you'll need to send through as well. Even if you don't have all the documents, please send as much as you can so we can start assessing the claim.

                                                                                                              3. Post or email your documents

                                                                                                              Once completed, return your claim form and supporting documentation to this address:

                                                                                                              Freepost Authority Number 795
                                                                                                              Asteron Life Claims Department
                                                                                                              PO Box 894
                                                                                                              Wellington 6140

                                                                                                              or

                                                                                                              Email: claims@asteronlife.co.nz

                                                                                                              Next steps

                                                                                                              • We'll endeavour to start processing your claim within 24 hours
                                                                                                              • We'll notify you on the status of your claim within 5 working days
                                                                                                              • You may email us or call on 0800 737 101 to check on the status of your claim

                                                                                                              Related questions

                                                                                                                  How do I find out if I can claim?

                                                                                                                  To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.

                                                                                                                    What should I expect from the claims process?

                                                                                                                    We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

                                                                                                                      How quickly will I get paid out?

                                                                                                                      Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.

                                                                                                                      Need more help?

                                                                                                                      At any stage during your claim process, feel free to call us for help or advice.

                                                                                                                      Call 0800 737 101

                                                                                                                      Things to know

                                                                                                                      Before we are able to start your claim, we'll need you to provide (if possible):

                                                                                                                      1. The Policy Number

                                                                                                                      2. Any claim related documentation

                                                                                                                      Our Claims Philosophy

                                                                                                                      Claims Highlights

                                                                                                                      Our dedicated claims team understands what’s at stake for each claim. We will do everything we can to make
                                                                                                                      you feel like you matter, because you do.

                                                                                                                      $112M

                                                                                                                      Total paid to customers

                                                                                                                      97%

                                                                                                                      Total claims accepted

                                                                                                                      $53.5M

                                                                                                                      Life claims paid

                                                                                                                      $34.1M

                                                                                                                      Trauma claims paid

                                                                                                                      $24.4M

                                                                                                                      Monthly Income cover paid

                                                                                                                      These highlights are from 01 July 2023 – 31 June 2024.

                                                                                                                      Customers we've helped

                                                                                                                      At Asteron Life we're committed to being there for our customers when it matters most. In this section, you’ll find inspiring
                                                                                                                      stories from individuals and families who have faced life’s toughest moments.

                                                                                                                       

                                                                                                                      Blog

                                                                                                                      Pam's story

                                                                                                                      A typically busy Kiwi mum and business owner, Pam's life changed overnight. Read how life insurance and income protection made a difference.

                                                                                                                       Find out more
                                                                                                                      Blog

                                                                                                                      Cocksy's Story

                                                                                                                      On 6 February 2019, John 'Cocksy' Cocks passed away following a three year battle with terminal cancer. Before he died, he wanted to share his story of how life insurance helped him to make the most of the time he had left.

                                                                                                                       Find out more
                                                                                                                      Blog

                                                                                                                      Simon's story

                                                                                                                      Simon Evans had always insisted that Multiple Sclerosis was never going to define him. With help from his Asteron Life Income Protection insurance, it never has.

                                                                                                                       Find out more