Choose your payment type
Pay online
Pay online You can make a one-off payment using your credit or debit card for your Asteron Life or AA Life policy.
Pay by internet banking
You can make a one-off payment using internet banking. Simply log in to your bank’s website, pick Asteron Life from the payee list and follow the instructions. Make sure you include your name and policy number in the reference fields.
Pay by direct debit
You can set up a regular payment from your bank account. Once set up, your premiums will be automatically paid on the due date. It’s a convenient way to pay.
To set up regular payments from a credit or debit card, please call on 0800 737 101, Monday to Friday, 8.30am to 5.00pm.
Frequently asked questions
We’re set up with most banks as a payee – just pick Asteron Life from the list and fill in the details.
Otherwise, our bank account number is: 01-0505-0185311-06. Make sure you include your name and policy number in the reference fields.
If you miss a payment, we’ll send you a reminder letter.
You have a few options to catch up on a payment:
- Pay online. You can make a one-off payment using your credit or debit card on our website. It’s easy, fast and secure.
- Internet banking. We’re set up with most banks as a payee - just pick Asteron Life from the list and fill in the details. Otherwise, our bank account number is: 01-0505-0007486-00. Make sure you include your name and policy number in the reference fields.
- Direct Debit. Call us on 0800 737 101 between 8:30am and 5pm, Monday to Friday.
If you have an insurance policy: as long as everything is up-to-date within two months of the payment being due, you won't have to worry about a thing. If not, your policy may lapse and you'll no longer be covered.
If you're experiencing financial difficulty and/or you’d like to look at options to reduce your premiums, please call us on 0800 737 101 or speak to your adviser. We're here to help. Read more: Managing the cost of your insurance
No, sorry. Asteron Life Australia has separate systems to us, so we're not able to accept payments on their behalf. Go to asteronlife.com.au to find out more about their payment options.
Asteron Life and the New Zealand Automobile Association (AA) have worked together to create the AA Life brand. Asteron Life underwrites and administers all AA Life policies. This means you can pay your AA Life policy premiums here.
If you’ve changed your bank account or credit card that you pay your premiums from, you can let us know the new details by filling out a Direct Debit/Credit Card form. Send the completed form to us, or if you’d prefer, call us on 0800 737 101 and we'll get that sorted for you.
If you want to change your payment frequency, get in touch and let us know what suits you best.
If your policy lapses you’ll no longer be covered, so it’s something you'll want to get onto sooner rather than later. If this happens we’ll send you a lapse notice. How it affects your policy will depend on how long it's lapsed for:
- Under 20 working days: get your payments up to date in this time and we'll automatically reinstate your policy.
- Between 20 working days and 12 months from the lapse date: you'll need to apply to have your cover reinstated. Get in touch or phone 0800 737 101 and we’ll confirm what’s needed.
You won’t be covered for any event or condition that occurs while the policy is lapsed, and if your health changes, this may affect whether your application to reinstate your cover is accepted, or if the terms and conditions of your cover change.
Over 12 months: you'll need to apply for a new policy. You won’t need to pay any missed premiums and you won’t be covered for any event or condition that occurred while the policy was lapsed.
If you're experiencing financial difficulty and/or you’d like to look at options to reduce your premiums, please call us on 0800 737 101 or speak to your adviser. We're here to help.
Asteron Life’s cover has a lot of inbuilt flexibility. If your circumstances change and you find yourself needing to review your premiums to work within your budget, there are a number of ways you can reduce premiums depending on what type of policy you have.
Inflation Adjustment benefit
Most of our policies offer you the choice to increase your cover to keep pace with inflation, that way you can relax knowing your cover is keeping pace with the cost of living. You can choose to stop these increases at any time.
Speak to your adviser and ask about options that could be suitable for your policy, such as adjusting wait time or sum insured, or restructuring policies, which can help make your premiums more suited to your budget.
If you’re experiencing financial difficulty and you’d like to look at your options, please call us on 0800 737 101 or speak to your adviser. We’re here to help.
As Supporters for life, we want to support our customers to make informed choices about what’s best for you and your budget.
There are several ways to make a payment. You can choose an option that best suits you:
- Pay online. You can pay online anytime using your credit or debit card. It’s quick and easy.
- Direct Debit Authority. You can continue to make regular payments by direct debit from a New Zealand bank account, credit or debit card.
- Over the phone. Call us on +64 4 495 8700 between 8:30am and 5pm (New Zealand time), Monday to Friday and pay using a credit card.
If you’ve set up a Direct Debit authority with us for your premium payments, the standard Terms and Conditions that apply can be found here: