Terminal Illness Insurance Claim
Here's how you can submit your claim.
Complete the claim form and send it to us
Download and complete the Terminal Illness claim form and return it to us by post or email with your supporting documents.
- Copies of medical reports and results of investigations performed
Once completed, return your claim form and supporting documentation to:
Email: claims@asteronlife.co.nz
or
Freepost Authority Number 795
Asteron Life Claims Department
PO Box 894
Wellington 6140
Call us
Call us on 0800 737 101 (8:30am - 5pm Monday to Friday) and tell us about your claim. Please provide your policy number and any supporting documentation if available.
Next steps
- You will receive a notification that we have received your claim within one hour.
- We'll notify you on the status of your claim within 5-7 working days
- You may email us or call on 0800 737 101 to check on the status of your claim
Related questions
To find out if you can claim, contact our claims team on 0800 737 101 or talk to your adviser. We’re here to help. It’s best to get in touch as early as possible so we can maximise the amount of support we can give you.
We know it’s a tough time when you’re making a claim. We also know it’s not something you do every day. So helping you get your claim paid quickly is our focus. You’ll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.
Once your claim has been accepted, it typically takes two days for us to process your payment. Your Case Manager will contact you and confirm the date payment will be made.