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Glossary
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Disclaimer
This information is of a general nature and is not personalised to your situation. If you would like advice which takes into account your particular financial situation or goals, please contact your financial adviser.
Confirmation
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Thanks for your message.
We'll look at it and get back to you as quickly as we can. If you need to speak with someone sooner, please call your adviser or phone us on 0800 737 101 during office hours (Monday to Friday, 8am-6pm).
Daily Unit Pricing
| Fund Name | Date | Buy Price | Sell Price |
|---|---|---|---|
| Money (ex GAL fund)* | 04/02/2025 | 4.7027 | 4.7027 |
| Capital (Life Yield)* | 04/02/2025 | 7.9201 | 7.5429 |
| Global (Life Yield)* | 04/02/2025 | 22.1333 | 21.0792 |
| Trans Tasman (Lifeplan) | 04/02/2025 | 9.1508 | 8.8842 |
| European (Lifeplan) | 04/02/2025 | 4.5941 | 4.4602 |
| North American (Lifeplan) | 04/02/2025 | 9.8455 | 9.5586 |
| Global Bond (Lifeplan) | 04/02/2025 | 2.8673 | 2.7837 |
| Global (Lifeplan) | 04/02/2025 | 6.7701 | 6.5728 |
| NZ Bond (Lifeplan) | 04/02/2025 | 3.6504 | 3.5440 |
| Capital (Lifeplan) | 04/02/2025 | 2.9903 | 2.9032 |
| Dynamic (Lifeplan) | 04/02/2025 | 4.9980 | 4.8523 |
| Balanced (Lifeplan) | 04/02/2025 | 4.7969 | 4.6571 |
| Conservative (Lifeplan) | 04/02/2025 | 3.6992 | 3.5913 |
| Wise Managed Fund | 04/02/2025 | 3.5064 | 3.4855 |
| European Equity (ex GAL fund) | 04/02/2025 | 5.2993 | 5.2993 |
| North American Equity (ex GAL fund) | 04/02/2025 | 10.9291 | 10.9291 |
| International Equity (ex GAL fund) | 04/02/2025 | 9.5962 | 9.5962 |
| Fixed Interest (ex GAL fund) | 04/02/2025 | 6.6702 | 6.6595 |
| Equity Fund (ex GAL fund) | 04/02/2025 | 22.6994 | 22.2945 |
| Aggressive (ex GAL fund) | 04/02/2025 | 6.6190 | 6.5400 |
| Managed (ex GAL fund) | 04/02/2025 | 14.9012 | 14.8120 |
| Conservative (ex GAL fund) | 04/02/2025 | 5.4061 | 5.3792 |
| NZ Managed (Ex Oceanic)* | 04/02/2025 | 5.9433 | 5.9432 |
| Capital Secured (Ex Oceanic)* | 04/02/2025 | 3.2679 | 3.2678 |
| Capital Protected (Ex Oceanic)* | 04/02/2025 | 4.6062 | 4.6061 |
Please Note:
We make every attempt to update unit prices as they change however it is possible that unforeseen circumstances may prevent us from showing the latest unit prices on the website.
Whilst every reasonable effort has been made to ensure that the information is correct in every respect Asteron Life Limited will not be liable for any error or misprint or delay.
If you are taking a part surrender or full surrender from your investment the unit price may vary from those shown above. The actual price that will be used for any transaction will be determined on the day the transaction is processed.
Date of Illustration: Thursday, 06/02/2025
Complaints Process
Make a complaint
Customer Service is at the heart of our business. We are committed to treating any dissatisfaction seriously and to putting things right as fairly and as quickly as possible. You can be assured that you will be listened to and be treated with respect at all times. Your feedback challenges us to continually improve our service.
Our Complaints Management Process
1. Let us know about your complaint
Our team will do everything they can to resolve it. You can tell them about your complaint while you are on the phone, or you can email complaints@asteronlife.co.nz.
2. If you're unhappy with our response
Please let us know, we’ll ensure a manager is involved in the review of your case. If more time is needed, we'll talk to you about this and keep you informed along the way.
3. Internal complaints resolution team
If you remain unhappy with the outcome, your complaint will be referred to our internal complaints resolution team. We will keep you informed and let you know the outcome of an independent review.
4. The Insurance and Financial Services Ombudsman (IFSO)
The Insurance & Financial Services Ombudsman (IFSO) is an independent complaints resolution scheme that can review insurance disputes. We will do everything we can to resolve your complaint internally but, in some circumstances, this may not be possible. If you’re not happy with the outcome of Asteron Life’s independent review (and if it is within the jurisdiction of the IFSO) then Asteron Life will issue a letter of deadlock. You will have three months to refer your complaint to the Insurance & Financial Services Ombudsman, should you wish. We will abide by any decision made by the Insurance & Financial Services Ombudsman and there's no charge for you to use this service. Of course, you can also choose to seek a resolution elsewhere. You can contact the Insurance & Financial Services Ombudsman below:
Call 0800 888 202
Visit www.ifso.nz/complaints
Mail to: Insurance & Financial Services Ombudsman, PO Box 10 845, Wellington 6143
Our responsibilities and timeframes
We promise to:
- acknowledge receipt of your complaint within five business days.
- give you the name and contact details of the person handling your complaint.
- have someone experienced, who has not been handling your case, fully investigate your complaint if you request it.
- respond to your complaint within 10 business days once we have all the information we need.
- if we need more time or additional information, we’ll keep you updated at least once every 20 business days, or another timeframe we agree with you, until your complaint is resolved.
- if we can’t resolve your complaint within two months from the date it was first made, we’ll offer you a letter of deadlock, or you'll have the option to keep working with us.
Make an Enquiry Confirmation
Thanks
Thanks for your message.
We'll look at it and get back to you as quickly as we can. If you need to speak with someone sooner, please call your adviser or phone us on 0800 737 101 during office hours (Monday to Friday, 8:30am-5pm).
Confirmation
Thanks
Thanks for your message.
We'll look at it and get back to you as quickly as we can. If you need to speak with someone sooner, please call your adviser or phone us on 0800 737 101 during office hours (Monday to Friday, 8am-6pm).
Confirmation
Thanks
Thanks for your message.
We'll look at it and get back to you as quickly as we can. If you need to speak with someone sooner, please call your adviser or phone us on 0800 737 101 during office hours (Monday to Friday, 8am-6pm).
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Related questions
If you don't have an adviser, we can help you find an adviser in your area and organise for them to contact you.
Just ask us for your Certificate of Currency which includes the details of your current cover and premiums.
Start your claim here or call us on 0800 737 101.
Community Partners
At Asteron Life, we're proud to be a research partner with the Gut Foundation, a leading charitable trust that has been dedicated to improving the gut health of New Zealanders for over 30 years. With some of the highest global rates of bowel cancer, gut health is a crucial issue in New Zealand. Through our partnership with the Gut Foundation, we’re committed to supporting vital research and education in this area.
This partnership is about more than just funding—it’s about empowering Kiwis with the knowledge and resources they need to prevent and treat gut illnesses.
Together with the Gut Foundation, we aim to build healthier futures for all New Zealanders.
To find out more, please visit Home - The Gut Foundation.