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Here you’ll find answers to some of the more common questions we get asked every day. Already a customer? There's more helpful information in our Already a customer section.
FAQs
The answers here are general in nature. For more information and advice on your situation, your adviser is the best person to help out.
About Asteron Life
Insuring Kiwis is what we’ve been doing since 1878. We go out of our way to make our products more flexible and our service more genuine. And while we hope you never have to make a claim, we had 94% of claims accepted and $121 million paid to customers from 01 July 2022 - 31 June 2023.
Our policies are only sold through financial advisers – so any advice you get is focused on what’s best for you and your personal situation.
You can learn more about Asteron Life here.
Asteron Life and the New Zealand Automobile Association have worked together to create the AA Life brand. Asteron Life underwrites and administers all AA Life policies.
Buying an Asteron Life Policy
You can only buy Asteron Life products through a financial adviser. Generally this means the cover put in place is personalised to your needs.
Financial advisers are required to be registered and are qualified to assist you with financial decision making. They help you work out what cover you need and can show you ways different policies can work together. If you haven’t got an adviser, we can help you find an adviser in your area and organise for them to contact you.
If you don't have an adviser, we can help you find an adviser in your area and organise for them to contact you.
Before you sit down to talk, your adviser will give you their disclosure statement. This statement will detail their qualifications, how he/she is paid and any other important information about them and their business. If they don't give it to you, you can ask for it free of charge.
For insurance products, you’ll want to check that your adviser is a Registered Financial Adviser.
For more tips on what to look for in an adviser we've put together a helpful guide.
Products you can buy directly tend to be one-size-fits-all, whereas adviser-based products are customised to you.
We’d encourage you to talk to a financial adviser who can help you make an informed decision. If you haven’t got an adviser, we can help you find an adviser in your area and organise for them to contact you.
We have a range of products with options that allow you and your financial adviser to tailor your insurance to your needs and budget.
Talk to your adviser today to get a no obligation quote.
Smokers pay a higher premium than non-smokers. This is because the risk of a smoker dying or becoming ill is statistically higher than that of a non-smoker.
If you start a policy as a smoker and then give up for at least a year, you can send us a smoking update form and apply to have your premiums reduced.
If you start a policy as a non-smoker and then start smoking, your premiums do not change because of that. It's important to be honest about your smoking habits, as incorrect information can affect any claim you might make.
Your adviser will step you through the application process, but generally you will need to provide your name, contact details, occupation, how you want to pay, and information about your health and lifestyle. For some types of cover, like Income Protection, we will also need some financial information and evidence.
To make things even easier, in some situations you can use our tele-interview telephone service to go through the health questions, with one of our specialist tele-interview consultants instead of filling in the application form.
We can offer you insurance for Life, Accidental Death, Trauma Recovery, Cancer, Total and Permanent Disability, Income Protection, Mortgage and Living, Business Expenses, Business Disability, and Farmers Disability. See an overview of our products here.
Our policies can work together or stand-alone. To get the right mix of cover for you and your family, we recommend you talk with your adviser. That’s what they’re there for.
In many cases we can still offer you cover even if you have an existing condition. We may need to exclude that condition from your policy or increase your premium so it can be included.
Talk to your adviser and they can help you find out what cover you can have.
New Zealand insurers are only licensed to sell products to people physically in New Zealand at the time. This means Asteron Life New Zealand can not sell you a product if you are currently living overseas. However, if you buy a policy while living in New Zealand and then move overseas, you may be able to continue that cover. Contact us to confirm.
Yes, you can own a policy to insure another person. The insured person will need to complete an application form to be assessed for cover.
Talk to your adviser and they can help you find out exactly what cover you can have.
If you haven’t got an adviser, we can help you find a financial adviser in your area and organise for them to contact you.
Yes, in many cases your premiums can go up over time. However the way you structure your premiums has a big impact on how much they change. Read more about Level and Stepped premiums here.
Talk to your adviser about which premium structure might work best for you.
To calculate your premium we look at your age, gender, smoking status and medical history. For some cover we might also consider your income, occupation and lifestyle choices.
This gives us an overall picture of what the risks are for you and along with what type of cover you have, this allows us to calculate your premium. Read more on premiums here.
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