Sorry, you need to enable JavaScript to visit this website.

Blog

Submitted by admin on

Life Matters Blog

A blog to support you at all stages of your journey. Whether you need helpful insurance and lifestyle tips or to read an inspiring story, our blog will help you get the most out of your insurance and truly celebrate life.

No results found.

Disclaimer

This information is of a general nature and is not personalised to your situation. If you would like advice which takes into account your particular financial situation or goals, please contact your registered financial adviser.

Media and Press

Submitted by admin on

Media and Press

Media contact details and recent press releases

Some material on this website may refer to “Suncorp” or entities owned by Suncorp Group Limited (Suncorp). Resolution Life NOHC Pty Ltd acquired Asteron Life Limited from Suncorp New Zealand Limited on 1 February 2025. Suncorp does not underwrite or promote Asteron Life Limited products or services.

For any media enquiries, please contact

Erica Borgelt

Erica.Borgelt@secnewgate.com.au

Tanya Creighton

Tanya.Creighton@secnewgate.com.au

About

Submitted by admin on

We’re in this for life

We're here to help customers build bright futures and protect what matters most.

We work with advisers, so you get expert insurance advice, matching the right insurance you need to help you live life to the fullest.

We understand what you’re going through

Our dedicated claims teams understand what’s at stake for each claim.

We had 97% of claims accepted and $112 million paid to customers from 01 July 2023 - 31 June 2024. We do everything we can to make you feel like you matter, because you do. 

New Zealanders have always been at the heart of our business

We’ve been supporting New Zealanders for longer than you think: nearly 150 years. Our roots trace all the way back to 1878.

You might have known us as Royal and Sun Alliance. We’ve changed our name over the years, but our values have stayed the same.


Proud to be part of the Resolution Life family

We’re part of Resolution Life Australasia, which is owned by global life insurance group Resolution Life. Resolution Life globally manages US$90 billion of assets and provides services to over 3 million policyholders. You can rest easy that Asteron Life is financially stable when you need to make a claim.

Ready to make a claim? 

Call one of our friendly team on 0800 737 101 to make a claim or contact your adviser to talk through your situation. 

Make a Claim

Our awards and achievements

We’re thrilled to be recognised as one of the leaders in the insurance industry.

Both the 2023 and 2021 Life Insurance Company of the Year Winner at the New Zealand Insurance Awards.

Insurance with Asteron Life

Backed by an A Financial Strength Rating

Asteron Life has been given an A Financial Strength Rating by Fitch Australia Pty Ltd (Fitch). The Ratings Outlook is Stable.

View the Ratings Scale

Check out our insurance products

Asteron Life offers a range of personal insurance products that can help you through just about anything life throws at you.

View our products

Careers at Asteron Life

Our people are passionate about improving the financial wellbeing of New Zealanders, and committed to creating great outcomes for our customers.

In return, we offer the freedom to work in a flexible environment, we respect and encourage diversity, and we offer opportunities for training and career advancement.

Our people are all part of Resolution Life Australasia. To learn more about working for Resolution Life Australasia or for current vacancies, visit resolutionlife.wd5.myworkdayjobs.com/resolutionlife_jobs.

Awards

Submitted by admin on

We're on top of the world

We’re thrilled to again be recognised...

Winner, Life Insurance Company of the Year at the 2023 New Zealand Insurance Industry Awards.

Showcasing our latest awards

2024

2024 Life Insurance Company of the Year Winner at the New Zealand Insurance Awards.


2023 Life Insurance Company of the Year Winner at the New Zealand Insurance Awards.


2021 Awards and achievements

2021 Life Insurance Company of the Year Winner at the New Zealand Insurance Awards.


2019 Awards and achievements


2017 Awards and achievements


2016 Awards and achievements


2015 Awards and achievements


2014 Awards and achievements


2013 Awards and achievements


We’re here to support you

Supporters for life isn’t a marketing slogan for Asteron Life – it’s the heart and soul of who we are as a company. We know how busy you are – but it’s worth sparing a few minutes to see what makes us so different…

Find out more
Placeholder image

Independent Research on Asteron Life Investment Products

Submitted by admin on

Independent Research on Asteron Life Investment Products

Independent research on Asteron Life investment products from Zenith Limited.

Please note Zenith reports are being discontinued as of 30 June. The final Investment Performance Monthly Update and Zenith Independent Research reports will be provided as at 30 June 2022.

Independent Research on Asteron Life Investment Products

Asteron Life has entered into an agreement with the independent research house Zenith Limited to provide a periodical review of Asteron Life’s funds. This research provides an independent assessment of the investment structure of Asteron Life’s investment business and fund performance. This will happen half-yearly, as at 30 June and 31 December.

For the Zenith report, please click here.

Important Note: Asteron Life is not liable in respect of any representation or statement made in the Zenith document. The information contained in the Zenith document should not be relied upon as a substitute for detailed advice from your authorised financial adviser.

Some material on this website may refer to “Suncorp” or entities owned by Suncorp Group Limited (Suncorp). Resolution Life NOHC Pty Ltd acquired Asteron Life Limited from Suncorp New Zealand Limited on 1 February 2025. Suncorp does not underwrite or promote Asteron Life Limited products or services.

Fund Withdrawal

Submitted by admin on

Fund Withdrawal

Asteron Life fund withdrawal forms.

Withdrawal forms

Withdrawal form

If you would like to make either a partial or a full withdrawal from your plan/policy please complete the form and send it back to Asteron Life. If you would like a full withdrawal and your payments are made automatically by automatic payments, bank order or via your employer, please ensure these payments are stopped.

Financial Hardship withdrawal Form

You will need to fill in this form if your investment is locked-in (funds that cannot be withdrawn until either you reach a certain age or retirement) and you are experiencing severe financial hardship. This application helps the Trustees consider your request.


Simply print the form, fill in your details and return to Asteron Life by:

If you need any help filling in these forms or if you need a form that isn’t listed here, please contact us on 0800 737 101.

If you didn’t set up your policy through a financial adviser, please call our Direct Customer Service Team on 0800 874 444 for assistance, as we may need to send you some different forms.

To read and print any of the documents listed above, you will need Adobe Acrobat Reader. Download it here (it doesn't cost anything to download).

Disclaimer

This information is of a general nature and is not financial advice. If you would like advice that takes account of your particular financial situation or goals, please contact your financial adviser.

Investment Performance Monthly Update

Submitted by admin on

Investment Performance Monthly Update on Asteron Life Investment Products

Investment Performance Monthly Update on Asteron Life investment products from Zenith Limited.

Please note Zenith reports are being discontinued as of 30 June. The final Investment Performance Monthly Update and Zenith Independent Research reports will be provided as at 30 June 2022.

Investment Performance Monthly Update on Asteron Life Investment Products

Asteron Life has entered into an agreement with the independent research house Zenith Limited to provide a monthly review of Asteron Life’s funds. This report provides an independent assessment of Asteron Life’s investment fund performance.

Read the Financial Hardship Zenith Investment Performance Monthly Update.

Important Note: Asteron Life is not liable in respect of any representation or statement made in the Zenith document. The information contained in the Zenith document should not be relied upon as a substitute for detailed advice from your authorised financial adviser.

Investment Updates

Submitted by admin on

Investment Updates

Find up-to-date reports on the six monthly performance and asset allocation for Lifeplan, Wise Investment, Unit Linked, Life Yield and Personal Super.

How to access Six Monthly Investment Updates

To get an update of the six monthly performance and asset allocation for Lifeplan, Wise Investment, Unit Linked, Life Yield and Personal Super, have a look at the most recent reports.

Investor News – September 2024

Covering all unitised investment products.

To read and print any of the documents listed above, you will need Adobe Acrobat Reader. Download it here (it doesn't cost anything to download).

Disclaimer

This information is of a general nature and is not financial advice. If you would like advice that takes account of your particular financial situation or goals, please contact your financial adviser.

Some material on this website may refer to “Suncorp” or entities owned by Suncorp Group Limited (Suncorp). Resolution Life NOHC Pty Ltd acquired Asteron Life Limited from Suncorp New Zealand Limited on 1 February 2025. Suncorp does not underwrite or promote Asteron Life Limited products or services.

Payments

Submitted by admin on

Make a Payment

There are several ways to pay. You can choose an option that best suits you. For a fast and easy way to pay, make a one-off payment online using your credit or debit card.

Choose your payment type

Pay online

Pay online You can make a one-off payment using your credit or debit card for your Asteron Life or AA Life policy.

Pay by internet banking

You can make a one-off payment using internet banking. Simply log in to your bank’s website, pick Asteron Life from the payee list and follow the instructions. Make sure you include your name and policy number in the reference fields.

Pay by direct debit

You can set up a regular payment from your bank account. Once set up, your premiums will be automatically paid on the due date. It’s a convenient way to pay.
To set up regular payments from a credit or debit card, please call on 0800 737 101, Monday to Friday, 8.30am to 5.00pm.

Frequently asked questions

      We’re set up with most banks as a payee – just pick Asteron Life from the list and fill in the details.

      Otherwise, our bank account number is: 01-0505-0185311-06. Make sure you include your name and policy number in the reference fields.

        If you miss a payment, we’ll send you a reminder letter.

        You have a few options to catch up on a payment:

        • Pay online. You can make a one-off payment using your credit or debit card on our website. It’s easy, fast and secure.
        • Internet banking. We’re set up with most banks as a payee - just pick Asteron Life from the list and fill in the details. Otherwise, our bank account number is: 01-0505-0007486-00. Make sure you include your name and policy number in the reference fields.
        • Direct Debit. Call us on 0800 737 101 between 8:30am and 5pm, Monday to Friday.

        If you have an insurance policy: as long as everything is up-to-date within two months of the payment being due, you won't have to worry about a thing. If not, your policy may lapse and you'll no longer be covered.

        If you're experiencing financial difficulty and/or you’d like to look at options to reduce your premiums, please call us on 0800 737 101 or speak to your adviser. We're here to help. Read more: Managing the cost of your insurance

          No, sorry. Asteron Life Australia has separate systems to us, so we're not able to accept payments on their behalf. Go to asteronlife.com.au to find out more about their payment options.

            Asteron Life and the New Zealand Automobile Association (AA) have worked together to create the AA Life brand. Asteron Life underwrites and administers all AA Life policies. This means you can pay your AA Life policy premiums here. 

                You can set up a regular payment from your bank account. Once set up, your premiums will be automatically paid on the due date. It’s a convenient way to pay. To set up regular payments from a credit or debit card, please call on 0800 737 101tel:0800 737 101, Monday to Friday, 8.30am to 5.00pm.

                  If your policy lapses you’ll no longer be covered, so it’s something you'll want to get onto sooner rather than later. If this happens we’ll send you a lapse notice. How it affects your policy will depend on how long it's lapsed for:

                  • Under 20 working days: get your payments up to date in this time and we'll automatically reinstate your policy.
                  • Between 20 working days and 12 months from the lapse date: you'll need to apply to have your cover reinstated. Get in touch or phone 0800 737 101 and we’ll confirm what’s needed.

                  You won’t be covered for any event or condition that occurs while the policy is lapsed, and if your health changes, this may affect whether your application to reinstate your cover is accepted, or if the terms and conditions of your cover change.

                  Over 12 months: you'll need to apply for a new policy. You won’t need to pay any missed premiums and you won’t be covered for any event or condition that occurred while the policy was lapsed.

                  If you're experiencing financial difficulty and/or you’d like to look at options to reduce your premiums, please call us on 0800 737 101 or speak to your adviser. We're here to help.

                    Asteron Life’s cover has a lot of inbuilt flexibility. If your circumstances change and you find yourself needing to review your premiums to work within your budget, there are a number of ways you can reduce premiums depending on what type of policy you have.

                    Inflation Adjustment benefit

                    Most of our policies offer you the choice to increase your cover to keep pace with inflation, that way you can relax knowing your cover is keeping pace with the cost of living. You can choose to stop these increases at any time.

                    Speak to your adviser and ask about options that could be suitable for your policy, such as adjusting wait time or sum insured, or restructuring policies, which can help make your premiums more suited to your budget.

                    If you’re experiencing financial difficulty and you’d like to look at your options, please call us on 0800 737 101 or speak to your adviser. We’re here to help.

                    As Supporters for life, we want to support our customers to make informed choices about what’s best for you and your budget.

                      There are several ways to make a payment. You can choose an option that best suits you:

                      • Pay online. You can pay online anytime using your credit or debit card. It’s quick and easy.
                      • Direct Debit Authority. You can continue to make regular payments by direct debit from a New Zealand bank account, credit or debit card.
                      • Over the phone. Call us on +64 4 495 8700 between 8:30am and 5pm (New Zealand time), Monday to Friday and pay using a credit card. 

                        If you’ve set up a Direct Debit authority with us for your premium payments, the standard Terms and Conditions that apply can be found here:

                        Asteron Life

                        Investments

                        Submitted by admin on

                        Investments

                        Sorry, we're no longer offering new investment opportunities.

                        Some material on this website may refer to “Suncorp” or entities owned by Suncorp Group Limited (Suncorp). Resolution Life NOHC Pty Ltd acquired Asteron Life Limited from Suncorp New Zealand Limited on 1 February 2025. Suncorp does not underwrite or promote Asteron Life Limited products or services.

                        Were you a member of a superannuation fund with Asteron Life?

                        We have wound up two superannuation plans – the Asteron Superplan and the Asteron Retirement Savings Plan – effective from 31st March 2021.

                        If you were a member invested in either of these plans and you have not yet received the payout of your investment balance, please refer to the Unclaimed Money section of the Treasury website, under the heading 'Trust Money'.

                        For any enquiries, please contact the Legal group of the Treasury by email legal@treasury.govt.nz or by telephone +64 4 917 6127.

                        Investment Products

                        Fund Profiles

                        Latest Unit Prices

                        Fund Withdrawal Forms

                        Investment Publications

                        Six Monthly Investment Updates

                        Independent research on Asteron Life

                        Nikko Asset Management Market Updates

                        Reporting Changes

                        Please note Zenith reports have now been discontinued. The final Investment Performance Monthly Update and Independent Research were provided as at 30 June 2022. You can still access detailed six-monthly updates and unit prices as usual.

                        If you have further questions regarding your investments, please first view our FAQ section, alternatively contact your financial advisor.

                        Investment FAQs

                            Please refer to the resources on the Asteron Life website for detailed 6 monthly updates on fund performance, asset allocations as well as information about our fund managers Nikko AM and Columbia Threadneedle.

                              Customer statements including fund values will continued to be mailed at the usual frequency.

                                Unit prices are available and updated frequently for all investment products simply enter in your plan number or plan type here.

                                  Star ratings were provided by Zenith Investment partners (previously Fundsource) who have removed their services from New Zealand, unfortunately these are no longer available.

                                  FMCA Publications

                                  Asteron Superplan

                                  Fund Updates are not required to be submitted because the Scheme has been closed, effective 31 March 2021.

                                  Trust Deed

                                  Deed of Amendment

                                  Statement of Investment Policy & Objectives

                                  Asteron Superplan 2000

                                  Fund Updates are not required to be submitted because the Scheme has been closed, effective 31 March 2021.

                                  Trust Deed

                                  Deed of Amendment

                                  Statement of Investment Policy & Objectives

                                  Asteron Retirement Savings Plan

                                  Fund Updates are not required to be submitted because the Scheme has been closed, effective 31 March 2021.

                                  Trust Deed

                                  Deed of Amendment

                                  Statement of Investment Policy & Objectives

                                  Asteron Retirement Plus Personal Superannuation Plan

                                  Fund Updates are not required to be submitted because the Scheme has been closed, effective 29 June 2017

                                  Trust Deed

                                  Statement of Investment Policy & Objectives

                                  Subscribe to