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About

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We’re in this for life

We're here to help customers build bright futures and protect what matters most.

We work with advisers, so you get expert insurance advice, matching the right insurance you need to help you live life to the fullest.

We understand what you’re going through

Our dedicated claims teams understand what’s at stake for each claim.

We had 97% of claims accepted and $112 million paid to customers from 01 July 2023 - 31 June 2024. We do everything we can to make you feel like you matter, because you do. 

New Zealanders have always been at the heart of our business

We’ve been supporting New Zealanders for longer than you think: nearly 150 years. Our roots trace all the way back to 1878.

You might have known us as Royal and Sun Alliance. We’ve changed our name over the years, but our values have stayed the same.


Proud to be part of the Resolution Life family

We’re part of Resolution Life Australasia, which is owned by global life insurance group Resolution Life. Resolution Life globally manages US$90 billion of assets and provides services to over 3 million policyholders. You can rest easy that Asteron Life is financially stable when you need to make a claim.

Ready to make a claim? 

Call one of our friendly team on 0800 737 101 to make a claim or contact your adviser to talk through your situation. 

Make a Claim

Our awards and achievements

We’re thrilled to be recognised as one of the leaders in the insurance industry.

Both the 2023 and 2021 Life Insurance Company of the Year Winner at the New Zealand Insurance Awards.

Insurance with Asteron Life

Backed by an A Financial Strength Rating

Asteron Life has been given an A Financial Strength Rating by S&P Global Ratings Australia Pty Limited. The Ratings Outlook is Stable.

View the Ratings Scale

Check out our insurance products

Asteron Life offers a range of personal insurance products that can help you through just about anything life throws at you.

View our products

Careers at Asteron Life

Our people are passionate about improving the financial wellbeing of New Zealanders, and committed to creating great outcomes for our customers.

In return, we offer the freedom to work in a flexible environment, we respect and encourage diversity, and we offer opportunities for training and career advancement.

Our people are all part of Resolution Life Australasia. To learn more about working for Resolution Life Australasia or for current vacancies, visit resolutionlife.wd5.myworkdayjobs.com/resolutionlife_jobs.

Awards

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We're on top of the world

We’re thrilled to again be recognised...

Winner, Life Insurance Company of the Year at the 2023 New Zealand Insurance Industry Awards.

Showcasing our latest awards

2024

2024 Life Insurance Company of the Year Winner at the New Zealand Insurance Awards.


2023 Life Insurance Company of the Year Winner at the New Zealand Insurance Awards.


2021 Awards and achievements

2021 Life Insurance Company of the Year Winner at the New Zealand Insurance Awards.


2019 Awards and achievements


2017 Awards and achievements


2016 Awards and achievements


2015 Awards and achievements


2014 Awards and achievements


2013 Awards and achievements


We’re here to support you

Supporters for life isn’t a marketing slogan for Asteron Life – it’s the heart and soul of who we are as a company. We know how busy you are – but it’s worth sparing a few minutes to see what makes us so different…

Find out more
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Independent Research on Asteron Life Investment Products

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Independent Research on Asteron Life Investment Products

Independent research on Asteron Life investment products from Zenith Limited.

Please note Zenith reports are being discontinued as of 30 June. The final Investment Performance Monthly Update and Zenith Independent Research reports will be provided as at 30 June 2022.

Independent Research on Asteron Life Investment Products

Asteron Life has entered into an agreement with the independent research house Zenith Limited to provide a periodical review of Asteron Life’s funds. This research provides an independent assessment of the investment structure of Asteron Life’s investment business and fund performance. This will happen half-yearly, as at 30 June and 31 December.

For the Zenith report, please click here.

Important Note: Asteron Life is not liable in respect of any representation or statement made in the Zenith document. The information contained in the Zenith document should not be relied upon as a substitute for detailed advice from your authorised financial adviser.

Some material on this website may refer to “Suncorp” or entities owned by Suncorp Group Limited (Suncorp). Resolution Life NOHC Pty Ltd acquired Asteron Life Limited from Suncorp New Zealand Limited on 1 February 2025. Suncorp does not underwrite or promote Asteron Life Limited products or services.

Fund Withdrawal

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Fund Withdrawal

Asteron Life fund withdrawal forms.

Withdrawal forms

Withdrawal form

If you would like to make either a partial or a full withdrawal from your plan/policy please complete the form and send it back to Asteron Life. If you would like a full withdrawal and your payments are made automatically by automatic payments, bank order or via your employer, please ensure these payments are stopped.

Financial Hardship withdrawal Form

You will need to fill in this form if your investment is locked-in (funds that cannot be withdrawn until either you reach a certain age or retirement) and you are experiencing severe financial hardship. This application helps the Trustees consider your request.


Simply print the form, fill in your details and return to Asteron Life by:

If you need any help filling in these forms or if you need a form that isn’t listed here, please contact us on 0800 737 101.

If you didn’t set up your policy through a financial adviser, please call our Direct Customer Service Team on 0800 874 444 for assistance, as we may need to send you some different forms.

To read and print any of the documents listed above, you will need Adobe Acrobat Reader. Download it here (it doesn't cost anything to download).

Disclaimer

This information is of a general nature and is not financial advice. If you would like advice that takes account of your particular financial situation or goals, please contact your financial adviser.

Investment Performance Monthly Update

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Investment Performance Monthly Update on Asteron Life Investment Products

Investment Performance Monthly Update on Asteron Life investment products from Zenith Limited.

Please note Zenith reports are being discontinued as of 30 June. The final Investment Performance Monthly Update and Zenith Independent Research reports will be provided as at 30 June 2022.

Investment Performance Monthly Update on Asteron Life Investment Products

Asteron Life has entered into an agreement with the independent research house Zenith Limited to provide a monthly review of Asteron Life’s funds. This report provides an independent assessment of Asteron Life’s investment fund performance.

Read the Financial Hardship Zenith Investment Performance Monthly Update.

Important Note: Asteron Life is not liable in respect of any representation or statement made in the Zenith document. The information contained in the Zenith document should not be relied upon as a substitute for detailed advice from your authorised financial adviser.

Investment Updates

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Investment Updates

Find up-to-date reports on the six monthly performance and asset allocation for Lifeplan, Wise Investment, Unit Linked, Life Yield and Personal Super.

How to access Six Monthly Investment Updates

To get an update of the six monthly performance and asset allocation for Lifeplan, Wise Investment, Unit Linked, Life Yield and Personal Super, have a look at the most recent reports.

Investor News – September 2024

Covering all unitised investment products.

To read and print any of the documents listed above, you will need Adobe Acrobat Reader. Download it here (it doesn't cost anything to download).

Disclaimer

This information is of a general nature and is not financial advice. If you would like advice that takes account of your particular financial situation or goals, please contact your financial adviser.

Some material on this website may refer to “Suncorp” or entities owned by Suncorp Group Limited (Suncorp). Resolution Life NOHC Pty Ltd acquired Asteron Life Limited from Suncorp New Zealand Limited on 1 February 2025. Suncorp does not underwrite or promote Asteron Life Limited products or services.

Payments

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Make a Payment

There are several ways to pay. You can choose an option that best suits you. For a fast and easy way to pay, make a one-off payment online using your credit or debit card.

Choose your payment type

Pay online

Pay online You can make a one-off payment using your credit or debit card for your Asteron Life or AA Life policy.

Pay by internet banking

You can make a one-off payment using internet banking. Simply log in to your bank’s website, pick Asteron Life from the payee list and follow the instructions. Make sure you include your name and policy number in the reference fields.

Pay by direct debit

You can set up a regular payment from your bank account. Once set up, your premiums will be automatically paid on the due date. It’s a convenient way to pay.
To set up regular payments from a credit or debit card, please call on 0800 737 101, Monday to Friday, 8.30am to 5.00pm.

Frequently asked questions

      We’re set up with most banks as a payee – just pick Asteron Life from the list and fill in the details.

      Otherwise, our bank account number is: 01-0505-0185311-06. Make sure you include your name and policy number in the reference fields.

        If you miss a payment, we’ll send you a reminder letter.

        You have a few options to catch up on a payment:

        • Pay online. You can make a one-off payment using your credit or debit card on our website. It’s easy, fast and secure.
        • Internet banking. We’re set up with most banks as a payee - just pick Asteron Life from the list and fill in the details. Otherwise, our bank account number is: 01-0505-0007486-00. Make sure you include your name and policy number in the reference fields.
        • Direct Debit. Call us on 0800 737 101 between 8:30am and 5pm, Monday to Friday.

        If you have an insurance policy: as long as everything is up-to-date within two months of the payment being due, you won't have to worry about a thing. If not, your policy may lapse and you'll no longer be covered.

        If you're experiencing financial difficulty and/or you’d like to look at options to reduce your premiums, please call us on 0800 737 101 or speak to your adviser. We're here to help. Read more: Managing the cost of your insurance

          No, sorry. Asteron Life Australia has separate systems to us, so we're not able to accept payments on their behalf. Go to asteronlife.com.au to find out more about their payment options.

            Asteron Life and the New Zealand Automobile Association (AA) have worked together to create the AA Life brand. Asteron Life underwrites and administers all AA Life policies. This means you can pay your AA Life policy premiums here. 

                If you’ve changed your bank account or credit card that you pay your premiums from, you can let us know the new details by filling out a Direct Debit/Credit Card form. Send the completed form to us, or if you’d prefer, call us on 0800 737 101 and we'll get that sorted for you.

                If you want to change your payment frequency, get in touch and let us know what suits you best.

                  If your policy lapses you’ll no longer be covered, so it’s something you'll want to get onto sooner rather than later. If this happens we’ll send you a lapse notice. How it affects your policy will depend on how long it's lapsed for:

                  • Under 20 working days: get your payments up to date in this time and we'll automatically reinstate your policy.
                  • Between 20 working days and 12 months from the lapse date: you'll need to apply to have your cover reinstated. Get in touch or phone 0800 737 101 and we’ll confirm what’s needed.

                  You won’t be covered for any event or condition that occurs while the policy is lapsed, and if your health changes, this may affect whether your application to reinstate your cover is accepted, or if the terms and conditions of your cover change.

                  Over 12 months: you'll need to apply for a new policy. You won’t need to pay any missed premiums and you won’t be covered for any event or condition that occurred while the policy was lapsed.

                  If you're experiencing financial difficulty and/or you’d like to look at options to reduce your premiums, please call us on 0800 737 101 or speak to your adviser. We're here to help.

                    Asteron Life’s cover has a lot of inbuilt flexibility. If your circumstances change and you find yourself needing to review your premiums to work within your budget, there are a number of ways you can reduce premiums depending on what type of policy you have.

                    Inflation Adjustment benefit

                    Most of our policies offer you the choice to increase your cover to keep pace with inflation, that way you can relax knowing your cover is keeping pace with the cost of living. You can choose to stop these increases at any time.

                    Speak to your adviser and ask about options that could be suitable for your policy, such as adjusting wait time or sum insured, or restructuring policies, which can help make your premiums more suited to your budget.

                    If you’re experiencing financial difficulty and you’d like to look at your options, please call us on 0800 737 101 or speak to your adviser. We’re here to help.

                    As Supporters for life, we want to support our customers to make informed choices about what’s best for you and your budget.

                      There are several ways to make a payment. You can choose an option that best suits you:

                      • Pay online. You can pay online anytime using your credit or debit card. It’s quick and easy.
                      • Direct Debit Authority. You can continue to make regular payments by direct debit from a New Zealand bank account, credit or debit card.
                      • Over the phone. Call us on +64 4 495 8700 between 8:30am and 5pm (New Zealand time), Monday to Friday and pay using a credit card. 

                        If you’ve set up a Direct Debit authority with us for your premium payments, the standard Terms and Conditions that apply can be found here:

                        Asteron Life

                        Investments

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                        Investments

                        Sorry, we're no longer offering new investment opportunities.

                        Some material on this website may refer to “Suncorp” or entities owned by Suncorp Group Limited (Suncorp). Resolution Life NOHC Pty Ltd acquired Asteron Life Limited from Suncorp New Zealand Limited on 1 February 2025. Suncorp does not underwrite or promote Asteron Life Limited products or services.

                        Were you a member of a superannuation fund with Asteron Life?

                        We have wound up two superannuation plans – the Asteron Superplan and the Asteron Retirement Savings Plan – effective from 31st March 2021.

                        If you were a member invested in either of these plans and you have not yet received the payout of your investment balance, please refer to the Unclaimed Money section of the Treasury website, under the heading 'Trust Money'.

                        For any enquiries, please contact the Legal group of the Treasury by email legal@treasury.govt.nz or by telephone +64 4 917 6127.

                        Investment Products

                        Fund Profiles

                        Latest Unit Prices

                        Fund Withdrawal Forms

                        Investment Publications

                        Six Monthly Investment Updates

                        Independent research on Asteron Life

                        Nikko Asset Management Market Updates

                        Reporting Changes

                        Please note Zenith reports have now been discontinued. The final Investment Performance Monthly Update and Independent Research were provided as at 30 June 2022. You can still access detailed six-monthly updates and unit prices as usual.

                        If you have further questions regarding your investments, please first view our FAQ section, alternatively contact your financial advisor.

                        Investment FAQs

                            Please refer to the resources on the Asteron Life website for detailed 6 monthly updates on fund performance, asset allocations as well as information about our fund managers Nikko AM and Columbia Threadneedle.

                              Customer statements including fund values will continued to be mailed at the usual frequency.

                                Unit prices are available and updated frequently for all investment products simply enter in your plan number or plan type here.

                                  Star ratings were provided by Zenith Investment partners (previously Fundsource) who have removed their services from New Zealand, unfortunately these are no longer available.

                                  FMCA Publications

                                  Asteron Superplan

                                  Fund Updates are not required to be submitted because the Scheme has been closed, effective 31 March 2021.

                                  Trust Deed

                                  Deed of Amendment

                                  Statement of Investment Policy & Objectives

                                  Asteron Superplan 2000

                                  Fund Updates are not required to be submitted because the Scheme has been closed, effective 31 March 2021.

                                  Trust Deed

                                  Deed of Amendment

                                  Statement of Investment Policy & Objectives

                                  Asteron Retirement Savings Plan

                                  Fund Updates are not required to be submitted because the Scheme has been closed, effective 31 March 2021.

                                  Trust Deed

                                  Deed of Amendment

                                  Statement of Investment Policy & Objectives

                                  Asteron Retirement Plus Personal Superannuation Plan

                                  Fund Updates are not required to be submitted because the Scheme has been closed, effective 29 June 2017

                                  Trust Deed

                                  Statement of Investment Policy & Objectives

                                  Smoking update

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                                  Good on you!

                                  Thanks for letting us know. Let's get your details updated


                                  Please can you confirm your current postal address

                                  Add my smoking status to the following Policy number/s *
                                  You may add up to 5 policy numbers.
                                  A new box will appear for you till add another.


                                  Smoking status declaration
                                  I wish to apply to change from smoker to non-smoker status on my policy and declare that:


                                  For the purpose of the Privacy Act, we confirm that we collect and use your personal information and may disclose your personal information to third parties for the purpose of administering your policy or in order to comply with legal requirements. Your details are stored securely within Asteron Life and may also be securely stored electronically on servers located in New Zealand or overseas, by third parties on our behalf. You can contact us at any time to request access to and correction of your personal information. The collection of this information is required under the terms of your policy.

                                  For further information about how we deal with your personal information, please refer to Asteron Life’s Privacy Policy. It is available online at http://www.asteronlife.co.nz by phoning 0800 737 101, or by writing to:

                                  Asteron Life Limited,
                                  PO Box 894,
                                  Wellington 6140


                                  Image CAPTCHA

                                  Enter the characters shown in the image.

                                  This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

                                  Other ways to contact us

                                  Email:
                                  contactus@asteronlife.co.nz

                                  Phone:
                                  0800 737 101
                                  or +64 4 495 8700
                                  8:30am - 5pm Monday – Friday

                                  Post:
                                  Asteron Life
                                  PO Box 894
                                  Wellington
                                  New Zealand 6140

                                   

                                  Like to make a claim?

                                  If you need to make a claim, please use the link below. It will take you through to the claim process page.

                                  Related questions

                                      If you don't have an adviser, we can help you find an adviser in your area and organise for them to contact you.

                                        Just ask us for your Certificate of Currency which includes the details of your current cover and premiums.

                                        Domestic and family violence support

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                                        Domestic and family violence support

                                        The safety of our customers and their family members affected by domestic and family violence is important to us.

                                        If you’re in an emergency situation or unsafe, please call the police on 111.


                                        The purpose of this page

                                        This page outlines our processes to support your safety and wellbeing and help minimise the risk of harm in our interactions with you if you are experiencing domestic and family violence. We support our staff to respond with empathy and in a way that is safe, respectful, and non-judgemental with the aim of providing timely, consistent, and targeted assistance. It also outlines the support available to our employees who are affected by domestic and family violence.

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                                        What is domestic and family violence?

                                        Family Violence is defined in the Family Violence Act 2018.

                                        Domestic and family violence is violent, threatening, or abusive behaviour enacted by someone within a domestic or family relationship, with the intention of coercion or control, causing fear or harm. Behaviour includes physical, sexual, emotional, social, financial, and psychological abuse.  

                                        Domestic and family violence includes a pattern of behaviour with these intentions or effects, even when acts that make up this pattern do not appear abusive when viewed in isolation. This pattern of abusive behaviour targets the impacted person to limit their freedom and choices and attack their dignity. Over time, abusive behaviours may have a cumulative impact. 

                                        A domestic or family relationship includes intimate partners or ex-partners, any family/whānau relationship, anyone who shares a household such as flatmates, and any two people with a close, personal relationship. 

                                        Economic harm is a specific form of domestic and family violence that controls, restricts or removes someone’s access to money, economic resources, or participation in financial decisions, and which may impact on someone’s ability to access essential services such as utilities. 

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                                        What we can do to help?

                                        If you tell us, or we recognise that you are affected by domestic and family violence, we will listen to you with empathy and non-judgement, explain how we can assist you in this difficult situation, and give you time to consider your options.

                                        We will train our employees to:

                                        • treat you with sensitivity, dignity, respect and compassion, and 
                                        • offer you a referral to specialist services

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                                        How we handle claims

                                        If you make a claim and we’re informed or suspect that you’re affected by domestic and family violence, we will endeavour to handle your claim with sensitivity, flexibility, and the utmost care. We will train our employees to:

                                        • minimise the number of times you need to disclose or retell information about your situation
                                        • not require you to make direct contact with or notify the police about the person using violence
                                        • be mindful that events that result in insurance claims can trigger violence, and
                                        • be flexible in our approaches to accommodate your needs

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                                        Confidentiality and Privacy

                                        We are committed to respecting your privacy. We know it can be critical to your safety and wellbeing. Any disclosures about domestic and family violence will therefore be treated as private and confidential unless we believe there is a serious threat to your own or someone else’s physical safety, particularly if we believe that threat is imminent. In these situations, we will call the Police immediately on 111 to address the immediate threat to safety.

                                        Depending on your personal circumstances, we can:

                                        • discuss how we share your personal information with other parties
                                        • discuss safe ways to communicate with you, and
                                        • only ask you questions about the domestic and family violence if it is safe to do so i.e. in a private setting, when there are no other family members or verbal children (who are old enough to repeat what they hear) around

                                        Precautions we take when communicating may include:

                                        • finding a mutually appropriate time to talk on the phone
                                        • asking whether it’s safe to send text messages or leave voice messages on the phone, and
                                        • sending information separately — if you’re a joint policy holder, we may need to send information to two different mail or email addresses

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                                        If you’re a joint policy holder

                                        If you hold a joint policy – i.e. someone else is named as an insured on your policy as well as you – we will:

                                        • consider the potential risks to your personal and financial safety and weigh up our obligations relating to joint policy holders
                                        • if possible, help you take out your own policy — if you want to — to protect your safety, and
                                        • endeavour to pay the appropriate beneficiaries under a policy with regard to the particular claim and circumstances

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                                        Providing you the right support and assistance

                                        If you are experiencing domestic and family violence, the following national organisations can provide specialist support, information, and advocacy, and also provide information about local services such as women’s refuges, domestic violence advocates, and safety or non-violence programmes.

                                        Shine Helpline

                                        Call 0508 744 633 / Chat online at 2shine.org.nz

                                        Women’s Refuge Crisisline

                                        Call 0800 733 843 / Chat online through the Shielded Site womensrefuge.org.nz

                                        Family Violence Information Line (Are You OK?)

                                        Call 0800 456 450 / areyouok.org.nz

                                        Good Shepherd (for economic harm)

                                        Call 0800 466 370 / goodshepherd.org.nz

                                        Safe to Talk Helpline (for sexual harm)

                                        Call 0800 044 334 / Text 4334 / Chat online at safetotalk.nz

                                        Women’s Refuge Shielded Site

                                        Click on the Shielded Site icon (to the left and in our website footer) to access help and information from the Women's Refuge. The Shielded Site will not appear in your browsing history.

                                        Looking after our employees

                                        While providing services to customers is our priority, we also recognise that our own employees can be affected by domestic and family violence. In 2019 we partnered with specialist family violence organisation Shine to earn the DVFREE Tick. This is a mark of confidence that we have taken meaningful steps to create a domestic violence-free workplace including:

                                        • Employees affected by domestic and family violence feel safe and supported at work.
                                        • Resolution Life Australasia recognises that domestic violence is a significant issue in our society and therefore one which will inevitably impact some of our people, either directly or indirectly. Resolution Life Australasia has zero tolerance for any form of domestic violence and is dedicated to supporting our people experiencing domestic and family violence.
                                        • Leaders and employees know what to do if a team member or colleague is experiencing or perpetrating domestic and family violence.
                                        • We meet our legal obligations under the Domestic Violence – Victims Protection Act 2018 and other laws, including but not limited to offering domestic violence leave, flexible working arrangements, and workplace safety wellbeing planning and support from our team of First Responders.
                                        • Employees are encouraged to see the detailed guidance on our support outlined on our intranet pages.

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