Report Suspected Fraud Confirmation
Thanks
Thank you for completing this online form.
We will look after your personal information in accordance with the Privacy Act 2020.
Change my Contact Details
Life rarely stands still...
...so it’s important to keep your details up to date. The more information you can give us, the better.
Related questions
If you don't have an adviser, we can help you find an adviser in your area and organise for them to contact you.
Just ask us for your Certificate of Currency which includes the details of your current cover and premiums.
Start your claim here or call us on 0800 737 101.
Asteron Life Connected Care
Life has its ups and downs – and so does your health and wellbeing. That’s why it’s good to know you can get expert online support, advice, and more:
Easy access to global medical professionals for a second opinion.
Timely and accessible mental health services.
No extra cost to your Asteron Life cover*.
100% confidential services – provided by Teladoc Health so your information and consultation outcomes are directly released to you and are not shared with Asteron Life.
The same services at no extra cost to your partner/spouse, children, parents, and even parents-in-law. ƚ
Specialist advice and support when you need it
Asteron Life Connected Care gives you fast, easy access to:
General and specialist medical advice
Directly connect with a local GP and get answers to your general health queries, usually within one business day. Need a second opinion? A medical expert can review your diagnosis and talk through the right treatment pathways for you, providing advice and guidance on a full range of medical conditions, whether it’s covered by your policy or not.
Mental health support
Your mental health is just as important as your physical health. That’s why Mental Health Navigator offers a discreet, confidential way to seek support from leading mental health professionals – all from the comfort of home.
Nutritional and fitness wellbeing
Connect with qualified fitness specialists and registered dieticians to create personalised goals for you – and a realistic plan to help you get there. Specialist follow-ups will help you stay on track, for longer.
Sign up to Asteron Life Connected Care
Check out the following videos to understand more about Asteron Life Connected Care
What is “Ask a GP” service?
Dr Kate Margetts explains how ‘Ask a GP’ service can help you.
How does “Expert medical opinion” work?
Hear from Dr Kate Margetts on how ‘Expert medical opinion’ can give you additional confidence and clarity on your medical diagnosis and management.
Find out more about how mental health services can help
Hear from Dr Lorelle Drew and Joanne Gauci a mental health nurse, about how Teladoc mental health services can help to provide early intervention, support and guidance when facing a mental health condition.
FAQs
The ‘Ask a GP’ service is not intended to replace your normal GP. The service gives you the option to seek answers to any general health queries you may have. The GP will usually respond in writing within one business day.
Asteron Life Connected Care is a confidential service provided by Teladoc Health, which means your information and consultation outcomes are released to you only. None of your information will be shared with Asteron Life.
With the Asteron Life Connected Care ‘Expert Medical Opinion’ service, via Teladoc Health you’ll have access to healthcare specialists from around the world. You have the option of having international medical experts provide a second opinion and review your medical diagnosis and treatment plan.
Feedback from some of our customers on Asteron Life Connected Care:
“Absolutely brilliant, told my wife all about it, it’s been fast, professional, and thorough.”
“10/10, I am so so grateful, it’s been amazing, it’s really made a difference to me.”
Asteron Life Connected Care was formerly known as ‘Best Doctors’, this service has a new name but even more perks. You’ll need to register for all the great stuff (even if you’ve signed up for Best Doctors), so why not sign up today?
Trusted adviser?
Talk to your Business Development Manager today.
Important information
*You can access Teladoc Health services via Asteron Life Connected Care at no extra cost if you have an in-force Eligible Policy with Asteron Life. An Eligible Policy includes all in-force insurance policies with Asteron Life other than certain employee insurance policies**.
**Employee insurance policies are where your employer purchases insurance cover on your behalf. These are not “Eligible Policies” unless the package includes Employee Insurance Income Protection Cover.
If you would like to check if you qualify, please contact Asteron Life on 0800 737 101, or your financial adviser.
Asteron Life Limited (“Asteron”) reserves the right to withdraw or modify the terms of access to Asteron Life Connected Care at any time.
For full policy terms and conditions, see your policy wording or contact your adviser. Asteron does not provide financial advice in relation to life insurance cover. The content of this website is for information purposes only and is not financial, legal or medical advice nor does it offer any opinion or recommendation about whether a particular policy is right for you. You should consult a qualified financial adviser for advice specific to your personal situation and needs. Asteron and it’s related companies do not accept any responsibility or liability in connection with your use of or reliance on the information. Asteron Life Connected Care is owned and operated by Teladoc Health Australasia Pty Limited (“Teladoc”). Asteron disclaims all responsibility for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of utilising the services provided by Teladoc or the information or content appearing on the Teladoc website or Asteron Life Connected Care web portal, except where such loss cannot be excluded by law. Asteron Life Connected Care is not insurance (including medical insurance) and it does not replace your relationship with your current doctor or medical specialist.
ƚ Mental Health Navigator, Ask a Mental Health Clinician, Nutrition Consult, and Fitness & Recovery Consult are only available to people who are aged 18 years and over and living in New Zealand. Dental and emergency conditions are excluded from the services.
Confidential Fraud Report
Confidential Fraud Report
All information provided in this form will be treated in confidence.
You do not need to fill in all sections of this form; however please provide sufficient information to enable us to look into the matter.
Confirmation
Thanks
Thank you for providing a compliment to our team, we appreciate the time you have taken to share your good feedback. We will ensure it is shared with the team.
Confirmation
Thanks
Thanks for your message.
We'll look at it and get back to you as quickly as we can. If you need to speak with someone sooner, please call your adviser or phone us on 0800 737 101 during office hours (Monday to Friday, 8am-6pm).
Find an adviser
Find an adviser
We'd be happy to help you find an adviser. Just pop in your contact details and an adviser will get in touch. The more details you can give us, the better.
Related questions
If you don't have an adviser, we can help you find an adviser in your area and organise for them to contact you.
Just ask us for your Certificate of Currency which includes the details of your current cover and premiums.
Start your claim here or call us on 0800 737 101.
Say Something Nice
Aww, thank you!
If a member of our team has made your day or you just want to give us a pat on the back, let us know here.
Related questions
If you don't have an adviser, we can help you find an adviser in your area and organise for them to contact you.
Just ask us for your Certificate of Currency which includes the details of your current cover and premiums.
Start your claim here or call us on 0800 737 101.
Make a Complaint
Not happy?
If you’ve had a poor experience with Asteron Life, let us know what’s happened. We value your feedback and we will work to improve your experience with Asteron Life.
Related questions
If you don't have an adviser, we can help you find an adviser in your area and organise for them to contact you.
Just ask us for your Certificate of Currency which includes the details of your current cover and premiums.
Start your claim here or call us on 0800 737 101.
Make an Enquiry
Got a question?
First check our FAQs and Already a customer sections, it may save you time! No luck? Then just use this form and we’ll get back to you within the next working day.
If it’s urgent, please call us on 0800 737 101. You can also contact us by mail: Asteron Life, PO Box 894, Wellington, New Zealand, 6140. We're here to help.
Related questions
If you don't have an adviser, we can help you find an adviser in your area and organise for them to contact you.
Just ask us for your Certificate of Currency which includes the details of your current cover and premiums.
Start your claim here or call us on 0800 737 101.