Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.
Got a question?
You can find some of the most frequently asked questions below about the Support Base. If there is something you cannot find, feel free to contact us here.
If you’re having technical problems with any of our digital tools, such as AsteronConnect, BEN and Document Library, email our distribution team.
For enquiries about existing policy holders, email our team and include the client’s name and policy number.
If your details have changed, email our distribution team and they will let you know what information they need to update your details on our system.
If you have changes you need to make to an application being processed, email our New Business team, including the Client Name and any quote/application reference number.
Still got some questions?
If there is a question you are wanting to have answered but you cannot find it above, feel free to contact us here and we will get back to you as soon as we can.
