Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

Make a claim

We're here to support you through this process

We're here to support you

We understand that this is a challenging time for you and your family. We want you to know that we’re here to support you through every step of your claim.

Making a claim

Making a claim is simple. Just choose a claim type from the menu below to get started.

Our Claims Philosophy

Claims Highlights

Our dedicated claims team understands what’s at stake for each claim. We will do everything we can to make you feel like you matter, because you do.

$112M

Total paid to customers

97%

Total claims accepted

$53.5M

Life claims paid

$34.1M

Trauma claims paid

$24.4M

Monthly Income cover paid

These highlights are from 01 July 2023 – 31 June 2024.

Customers we've helped

At Asteron Life we're committed to being there for our customers when it matters most. In this section, you’ll find inspiring stories from individuals and families who have faced life’s toughest moments.

Pam's story

Blog

Pam's story

A typically busy Kiwi mum and business owner, Pam's life changed overnight. Read how life insurance and income protection made a difference.

Mark's story

Blog

Mark's story

Mark is a passionate family man and motorcycle enthusiast. When a motor vehicle accident nearly cost him everything, Asteron Life's Income Protection insurance helped him get back to doing the things he loves.

Simon's story

Blog

Simon's story

Simon Evans had always insisted that Multiple Sclerosis was never going to define him. With help from his Asteron Life Income Protection insurance, it never has.